Hospitality Operations Manager

FS1 Recruitment; Woking; On-site; GBP 55,000 - 75,000; Full time

Job summary

FS1 Recruitment's client is seeking an Operations Manager to join their hotel on a permanent basis. The role involves implementing standard operating procedures across all departments and overseeing hotel operations in the absence of the General Manager.

You will drive performance, maximise revenue opportunities, and prioritise guest experience by acting on feedback. Collaborating with department heads, you will lead recruitment and develop the team, while promoting a culture of service

Qualifications

• Proven experience at Head of Department level.
• Strong leadership to motivate and manage a team.
• Extensive experience in creating and implementing strategies.
• Highly commercially driven.
• Highly motivated, enthusiastic, and a good team player.
• Experience managing a busy team to improve performance.

Responsibilities

• Ensure effective performance management and contribute to strategic plan.
• Maximise revenue opportunities.
• Prioritise the customer experience by analysing guest feedback and implementing action plans.
• Collaborate with department heads to lead recruitment efforts and foster team development.
• Promote a culture of service excellence.
• Delegate General Manager responsibilities as needed and ensure smooth hotel operations.

Skills

Leadership

Team management

Strategic planning

Commercially driven

Performance management

Recruitment collaboration

Guest experience focus

Job description

Our leading client is currently seeking an Operations Manager to join their friendly team on a permanent basis. The Operations Manager will be responsible for implementing standard operating procedures across all hotel departments, and overseeing hotel operations in the absence of the General Manager.

Key Responsibilities:

• The Operations Manager will ensure effective performance management and contribute to the strategic business plan
• Maximise revenue opportunities
• Prioritise the customer experience by analysing guest feedback and implementing action plans.
• Collaborate with department heads to lead recruitment efforts and foster team development
• Promote a culture of service excellence
• Delegate General Manager responsibilities as needed and ensure smooth hotel operations

Key Skills and Experience:

• Proven experience and a successful track record of managing at HOD level
• Strong leadership skills with the ability to motivate and manage a team
• Extensive experience in creating and implementing strategies
• The Operations Manager will be highly commercially driven
• Highly motivated, enthusiastic, and a good team player
• Experience managing a busy team to improve performance