Hotel Operations Leader: Guest Experience & Growth

Aluminiosteverga; Hull and East Yorkshire; Remote; GBP 58,000 - 72,000; Full time

Benefits offered by this job

Bed & Breakfast stays

F&B discount 50%

Employee Assistance Programme

Hapi discounts platform

Long Service Awards

Learning and development opportunities

Five extra days leave from day one

Enhanced employer pension contribution

Enhanced family-friendly benefits

Job summary

leaf HOSPITALITY is seeking a Hotel Manager to lead the day-to-day operation of a central Hull hotel, delivering exceptional guest experiences and strong commercial performance. You will develop high-performing teams, drive operational excellence across departments and report to the General Manager, ensuring standards and a positive guest journey.

Experience in hospitality leadership and a proactive, hands-on approach are essential to succeed in this fast-paced setting, with a focus on safety,

Qualifications

• Proven leadership in hotel management roles.
• Strong operational knowledge across hotel departments.
• Proven ability to drive guest satisfaction and commercial performance.

Responsibilities

• Lead day-to-day operation of the hotel and ensure exceptional service and standards.
• Drive guest satisfaction and memorable experiences across the guest journey.
• Lead, coach and support department leaders and teams across hotel operations.
• Monitor and improve performance across all hotel areas.
• Support delivery of revenue, profitability and budget objectives; ensure compliance with health & safety and brand standards.
• Foster a positive, inclusive and high-performing culture.

Skills

Leadership

Ops management

Guest experience

Team building

Communication

Tools

Excel

PMS software

Job description

leaf HOSPITALITY is seeking a Hotel Manager to lead the day-to-day operation of a central Hull hotel, delivering exceptional guest experiences and strong commercial performance. You will develop high-performing teams, drive operational excellence across departments and report to the General Manager, ensuring standards and a positive guest journey.

Experience in hospitality leadership and a proactive, hands-on approach are essential to succeed in this fast-paced setting, with a focus on safety,