Operations Manager

Berkeley Scott Limited; Greater London; Vor Ort; GBP 41.000 - 50.000; Vollzeit

Zusammenfassung

Berkeley Scott Limited in West London is seeking an Operations Manager to oversee day-to-day hotel/accommodation operations, guest experience, housekeeping standards and facilities management. The role requires strong leadership, cost control and a proactive, hands-on approach to drive service excellence across all departments.

The ideal candidate will have extensive hotel/accommodation operations experience, robust team management skills, and a solid understanding of front office, housekeeping,

Qualifikationen

• Experience in hotel/hostel/accommodation operations.
• Proven track record in staff development and team leadership.
• Experience in front office and housekeeping operations.
• Knowledge of Health & Safety and compliance.
• Strong guest-service and problem-solving skills.
• Hands-on, commercially aware with rota, cost and resources management.

Aufgaben

• Leading day-to-day property operations.
• Managing and developing operational teams.
• Housekeeping, cleanliness and guest experience.
• Health and Safety and compliance.
• Maintenance and facilities management.
• Rotas, staffing and performance management.
• Cost control and operational budgets.
• Guest complaints and service recovery.
• SOPs, processes and operational standards.

Kenntnisse

Staff development

Operational planning

Quality benchmarks

Team leadership

Front Office knowledge

Housekeeping knowledge

Health & Safety

Compliance

Cost control

Jobbeschreibung

Berkeley Scott seeks an Operations Manager for a permanent, full-time post in West London, London, offering a competitive salary up to £45,000 with an immediate start. The successful candidate will oversee daily running of a busy, high-volume accommodation property hosting a diverse mix of domestic and international visitors. Duties span guest experience, housekeeping standards, team leadership, compliance and facilities management. Key skills include staff development, operational planning and maintaining quality benchmarks under pressure. This position suits a proven leader ready to take ownership of property performance and drive service excellence across every department.

OPERATIONS MANAGER | WEST LONDON | FULL TIME | IMMEDIATE START | UP TO £45K

West London Up to £45,000 Full-time | Flexible working pattern

About the Property

A busy, high-volume accommodation property in West London, welcoming a diverse mix of domestic and international guests. With a fast-paced operation and high guest turnover, this is an excellent opportunity for an experienced Operations Manager to take ownership and drive operational standards.

The Role

• Leading day-to-day property operations
• Managing and developing operational teams
• Housekeeping, cleanliness and guest experience
• Health and Safety and compliance
• Maintenance and facilities
• Rotas, staffing and performance
• Cost control and operational budgets
• Guest complaints and service recovery
• SOPs, processes and operational standards
• Working closely with the General Manager

The ideal Operations Manager

• Hotel, hostel or accommodation operations experience
• Strong team management experience
• Front Office and Housekeeping knowledge
• Hand&S and compliance experience
• Excellent guest-service and problem-solving skills
• A hands-on, commercially aware approach
• Experience managing rotas, costs and operational resources

Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.