Bath Operations Leader — Guest Experience & Team Growth

JAM Recruitment Ltd; Bath; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Free on-site parking

Gym access

Job summary

JAM Recruitment Ltd in Bath is seeking an experienced Operations Manager to oversee the day-to-day operations at a unique hospitality and wellbeing destination just outside Bath. The role focuses on leadership, guest satisfaction, and maintaining exemplary standards.

You will lead operational teams, adapt to changing priorities, and drive continuous improvement in a fast-paced environment to deliver outstanding service.

Qualifications

• Experience as Operations Manager or similar leadership role.
• Hotel background desirable; hospitality experience in other sectors considered.
• Strong leadership and people management skills.
• Excellent organization and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Lead and oversee the daily operation of the site.
• Ensure exceptional customer service and guest satisfaction.
• Manage, coach and develop operational teams.
• Maintain high standards across all areas of the business.
• Resolve operational issues effectively and efficiently.
• Support the delivery of business objectives and service excellence.
• Ensure compliance with health and safety and company procedures.
• Drive continuous improvement and operational efficiency.

Skills

Operational leadership

Adaptability

Hands-on approach

People management

Organizational skills

Problem solving

Fast-paced environment

Commercial awareness

Guest service mindset

Job description

JAM Recruitment Ltd in Bath is seeking an experienced Operations Manager to oversee the day-to-day operations at a unique hospitality and wellbeing destination just outside Bath. The role focuses on leadership, guest satisfaction, and maintaining exemplary standards.

You will lead operational teams, adapt to changing priorities, and drive continuous improvement in a fast-paced environment to deliver outstanding service.