Guest Experience & Events Coordinator — Weekend Evenings

The Walcot Group Limited; Bath; On-site; GBP 18,000 - 24,000; Part time

Job summary

The Walcot Group Limited is seeking a highly organised Reservation & Events Assistant to join our team in a fast-paced hospitality environment. You will be the central hub for guest experiences, handling reservations, inquiries, and first-point contact on arrival.

This role blends admin coordination with active floor support as we prepare for new event spaces in 2027. You will coordinate bookings, private dining inquiries, and run sheets to ensure bespoke requirements and dietary needs are

Qualifications

• Experience in an administrative-based role and in a fast-paced, customer-facing hospitality environment.
• Ability to stay composed and professional under pressure.
• Strong organisational skills and attention to detail.
• Experience with professional reservation systems (SevenRooms, ResDiary) preferred.

Responsibilities

• Greet guests, manage reservations, and act as the first point of contact for inquiries.
• Manage booking systems, assist with event logistics, and handle general correspondence.
• Coordinate private dining inquiries and ensure bespoke requirements and run sheets are documented for the team.
• Liaise with prospective wedding clients and large-scale event planners for future spaces as they open.

Skills

Reception

Guest relations

Administrative support

Event coordination

Proactive work ethic

Team player

Tools

SevenRooms

ResDiary

Job description

The Walcot Group Limited is seeking a highly organised Reservation & Events Assistant to join our team in a fast-paced hospitality environment. You will be the central hub for guest experiences, handling reservations, inquiries, and first-point contact on arrival.

This role blends admin coordination with active floor support as we prepare for new event spaces in 2027. You will coordinate bookings, private dining inquiries, and run sheets to ensure bespoke requirements and dietary needs are