Hospitality Manager

Quantum Care; Hertsmere; On-site; GBP 30,000 - 40,000; Full time

Job summary

A not-for-profit care company based in Hertfordshire is seeking a Hospitality Manager to provide high-quality hospitality services for its residents. This role involves managing the hospitality function, ensuring an exceptional living environment, and enhancing dining experiences. The ideal candidate should have at least 3 years of relevant experience and hold an NVQ Level 4 in Hospitality Management. The position offers a competitive salary and numerous benefits including career development opportunities and training from day one.

Benefits

Competitive salaries

Career development opportunities

In-house training

Employee Assistance Programme

Company Pension Scheme

Free DBS check

Retail discounts

Qualifications

• Minimum 3 years’ experience in hospitality or residential sector.
• Experience managing housekeeping and catering services.
• Ability to maintain high standards of cleanliness and hygiene.

Responsibilities

• Provide an exceptional environment and experience for residents.
• Manage hospitality services and team schedules.
• Ensure high-quality dining experience and compliance with standards.

Skills

Hospitality Management

Team Management

Customer Service

Attention to Detail

Communication Skills

Education

NVQ Level 4 in Hospitality Management

NVQ Level 4 in Health and Social Care

Job description

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

An exciting opportunity has arisen for a Hospitality Manager to work collaboratively with colleagues to ensure the hospitality function of the Home is to a high standard and ensuring our residents receive a high quality, personal centered hospitality service that fits within the QC vision and values.

Responsibilities:

• Ensure that all residents are provided with an exceptional environment to live in and an experience that meets and exceeds their needs and expectations.
• Organise a planned programme of hospitality related services in accordance with the requirements of the residents at the Home, liaising with team members and residents.
• Organise and manage the rota for Housekeeping (including laundry), maintenance and catering services and ensure the correct staffing level and deployment of team members across the Home to meet full expectations of our residents.
• This will include the monitoring of the meal time experience and working closely with the Residents and Staff to ensure the delivery of a fine dining experience in a timely and efficient manner collaboratively with the Facilities Department to ensure the Home is maintained to a high standard.
• Keep to evidence compliance with all external regulators of cleanliness and hygiene throughout the home.

Requirements:

• Work closely with the Chef Manager to ensure the food service experience meets the ...
• Ensure that all maintenance and repairs are addressed promptly working ...
• Ensure that all records relating to maintenance checks (internal and ...)
• Ensure the housekeeping function is effective, efficient, and maintains high standards.
• NVQ Level 4 or above in Hospitality Management (or ...)
• NVQ Level 4 or above in Health and Social Care (or equivalent) is desirable.
• Minimum 3 years’ experience in the same or similar role within residential, hotel/ hospitality industry.
• Experience in managing training and setting standards for all staff managed under the housekeeping and catering services.

Benefits:

• Competitive salaries
• Career development opportunities and recognition of career milestones
• First class in house training provided from day one
• Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life
• Company Pension Scheme (after 1 years’ service)
• Free DBS check
• Access to retail discounts and offers

Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.