Hospitality Maintenance Lead — Guest-Centric Ops & Projects

Elite Hotels; Hook; On-site; GBP 42,000 - 62,000; Full time

Job summary

Elite Hotels is seeking a hands-on Maintenance Manager to lead day-to-day operations of the Maintenance department across guest bedrooms, public areas, conference rooms, the Health Club, the estate, and Staff accommodation.

You will oversee the department, direct the team daily, coordinate with Senior Management on priorities and budgets, and manage refurbishment projects with contractors. The role emphasizes health & safety, staff welfare, and delivering superior service.

Responsibilities

• To deliver a comprehensive, planned maintenance management service covering all guest bedrooms, public areas, conference/function rooms, the Health Club, the external Estate, and Staff accommodation.
• To oversee the operation of the Maintenance Department and instruct the Maintenance team on a day-to-day basis, identifying priorities and responding to instructions from Senior Management.
• To manage, in conjunction with the General Manager, all hotel refurbishment projects, ensuring a professional approach to all projects whether completed in-house or by a Contractor.
• To implement a training and succession planning strategy to develop the team.
• To increase productivity and labour efficiency.
• To oversee Health & Safety for the department plus the wider Hotel in conjunction with the General Manager and Deputy Manager.
• To manage 3rd party contractors, including but not to boiler and water plant, pool plant, pest control, kitchen equipment, drainage, sewage, and general equipment.
• To manage specific projects associated with all building and estate maintenance. i.e. roof works, road works, building works.
• To ensure all equipment is in working order and liaise with the Heads of Department to ensure any issues are dealt with promptly.
• Support the structure of taking responsibility for all maintenance requirements concerning staff accommodation, ensuring that all team members consistently display a visible concern for staff welfare.
• To implement Operational Service Standard Of Performance (OSSOP’s).

Job description

Elite Hotels is seeking a hands-on Maintenance Manager to lead day-to-day operations of the Maintenance department across guest bedrooms, public areas, conference rooms, the Health Club, the estate, and Staff accommodation.

You will oversee the department, direct the team daily, coordinate with Senior Management on priorities and budgets, and manage refurbishment projects with contractors. The role emphasizes health & safety, staff welfare, and delivering superior service.