Maintenance Manager

Elite Hotels (Rotherwick) Ltd.; Hook; On-site; GBP 45,000 - 60,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking an experienced Maintenance Manager to lead the day-to-day operations of the hotel’s Maintenance Department, ensuring repairs, projects, and preventative maintenance are delivered to the highest standards within budget.

You will manage 3rd-party contractors, drive health and safety, and implement training and succession plans to develop the team, while upholding Elite Hotels’ service standards across all areas of the estate.

Responsibilities

• Deliver a comprehensive planned maintenance service covering guest bedrooms, public areas, conference rooms, Health Club, external Estate, and Staff accommodation.
• Oversee the Maintenance Department, assign daily priorities to the team, and respond to Senior Management instructions.
• Manage hotel refurbishment projects, ensuring professional delivery in-house or via Contractors.
• Implement a training and succession planning strategy to develop the team.
• Improve productivity and labour efficiency across the department.
• Oversee Health & Safety for the department and hotel in coordination with the General Manager and Deputy Manager.
• Manage 3rd party contractors (boiler, water plant, pool, pest control, kitchen equipment, drainage, sewage, and general equipment).
• Direct projects related to building and estate maintenance, including roof, road, and other works.
• Ensure all equipment is functional and liaise with department heads to resolve issues promptly.
• Support staff welfare by taking responsibility for maintenance of staff accommodation.
• Implement Operational Service Standard Of Performance (OSSOP’s).

Job description

Role Overview:

Manage the day-to-day operations of the Maintenance department, including management of 3rd-party contractors and preventative maintenance plans.

Ensure all repairs, project work, and preventative maintenance are carried out efficiently, to the highest standards, and within the agreed budget. Maintain a standard commensurate with the Tylney Hall Hotel brand. This is a 'hands-on role' and must ensure superlative customer service across all areas of the operation. The role requires strong organisation, leadership, and communication skills.

Key Responsibilities:

• To deliver a comprehensive, planned maintenance management service covering all guest bedrooms, public areas, conference/function rooms, the Health Club, the external Estate, and Staff accommodation.
• To oversee the operation of the Maintenance Department and instruct the Maintenance team on a day-to-day basis, identifying priorities and responding to instructions from Senior Management.
• To manage, in conjunction with the General Manager, all hotel refurbishment projects, ensuring a professional approach to all projects whether completed in-house or by a Contractor.
• To implement a training and succession planning strategy to develop the team.
• To increase productivity and labour efficiency.
• To oversee Health & Safety for the department plus the wider Hotel in conjunction with the General Manager and Deputy Manager.
• To manage 3rd party contractors, including but not limited to boiler and water plant, pool plant, pest control, kitchen equipment, drainage, sewage, and general equipment.
• To manage specific projects associated with all building and estate maintenance. i.e. roof works, road works, building works.
• To ensure all equipment is in working order and liaise with the Heads of Department to ensure any issues are dealt with promptly.
• Support the structure of taking responsibility for all maintenance requirements concerning staff accommodation, ensuring that all team members consistently display a visible concern for staff welfare.
• To implement Operational Service Standard Of Performance (OSSOP’s).

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.