Maintenance Manager

Tylney Hall Hotel; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Tylney Hall Hotel is seeking a hands‑on Maintenance Manager to oversee day‑to‑day operations of the Maintenance department, including management of 3rd‑party contractors and preventative maintenance plans.

You will lead a team to deliver repairs, projects, and safety standards at the highest level while maintaining the brand's quality and ensuring excellent customer service across all areas of the operation.

Qualifications

• Experience managing maintenance in hotel or similar environment.
• Experience coordinating 3rd‑party contractors (boilers, plant, pest control, etc.).
• Strong leadership and communication skills are essential.
• Knowledge of Health & Safety responsibilities within a hotel setting.

Responsibilities

• Deliver a comprehensive maintenance management service covering guest bedrooms, public areas, conference rooms, Health Club, Estate and Staff accommodation.
• Oversee the Maintenance Department and instruct the team on a day‑to‑day basis, prioritising tasks.
• Manage refurbishment projects with General Manager, whether in‑house or via Contractors.
• Implement training and succession planning to develop the team.
• Increase productivity and labour efficiency.
• Oversee Health & Safety for the department and wider hotel in conjunction with Senior Management.
• Manage 3rd party contractors for boiler, water plants, pest control, kitchen equipment, drainage and general plant.
• Oversee building and estate maintenance projects (roof, road, building works).
• Ensure equipment is in working order and quickly address issues with Heads of Department.
• Ensure staff accommodation maintenance is addressed with emphasis on staff welfare.
• Implement Operational Service Standard Of Performance (OSSOP's).

Skills

Organisation

Leadership

Communication

Job description

Role Overview

Manage the day-to-day operations of the Maintenance department, including management of 3rd-party contractors and preventative maintenance plans. Ensure all repairs, project work, and preventative maintenance are carried out efficiently, to the highest standards, and within the agreed budget. Maintain a standard commensurate with the Tylney Hall Hotel brand. This is a 'hands-on role' and must ensure superlative customer service across all areas of the operation. The role requires strong organisation, leadership, and communication skills.

Key Responsibilities

• To deliver a comprehensive, planned maintenance management service covering all guest bedrooms, public areas, conference/function rooms, the Health Club, the external Estate, and Staff accommodation.
• To oversee the operation of the Maintenance Department and instruct the Maintenance team on a day-to-day basis, identifying priorities and responding to instructions from Senior Management.
• To manage, in conjunction with the
  General Manager, all hotel refurbishment projects, ensuring a professional approach to all projects whether completed in-house or by a Contractor.
• To implement a training and succession planning strategy to develop the team.
• To increase productivity and labour efficiency.
• To oversee Health & Safety for the department plus the wider Hotel in conjunction with the General Manager and Deputy Manager.
• To manage 3rd party contractors, including but not limited to boiler and water plant, pool plant, pest control, kitchen equipment, drainage, sewage, and general equipment.
• To manage specific projects associated with all building and estate maintenance. i.e. roof works, road works, building works.
• To ensure all equipment is in working order and liaise with the Heads of Department to ensure any issues are dealt with promptly.
• Support the structure of taking responsibility for all maintenance requirements concerning staff accommodation, ensuring that all team members consistently display a visible
  concern for staff welfare.
• To implement Operational Service Standard Of Performance (OSSOP's).

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