Hospitality L&D Coordinator — Elevate Guest Experience

The Elvetham; Hook; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday

Employee Assistance Line

Wagestream

Referral bonus £250

Free meals on shift

Career progression & training

Sustainability & community initiatives

Promotion opportunities

Job summary

The Elvetham is seeking a People, Learning & Development Coordinator to support its hotels' people strategy, delivering onboarding, training and development to colleagues. You will work with managers to identify learning needs, maintain training calendars and coordinate internal and external sessions, contributing to an exceptional guest experience.

Based at Hook, Hampshire, this full-time role offers on-site work, attractive benefits and opportunities to grow within the People & Culture

Qualifications

• Experience working within the hospitality or hotel industry.
• Passion for designing and delivering training.
• Excellent organisational and administrative skills.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with colleagues at all levels.
• Confident communicating with both operational teams and senior managers.
• Good attention to detail and ability to maintain accurate records.
• Ability to manage multiple priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• A proactive and positive approach to problem solving.
• Experience delivering or facilitating training sessions.

Responsibilities

• Coordinate the hotel's learning and development programme, ensuring training is planned, communicated and delivered effectively.
• Work with department managers to identify training and development needs across their teams.
• Maintain an annual training calendar and ensure mandatory and role-specific training is completed within required timescales.
• Organise and coordinate internal and external training sessions, including room bookings, trainers, materials, attendance and evaluations.
• Support the delivery of the hotel's induction and onboarding programme, ensuring new colleagues receive a positive and engaging introduction to the business.
• Coordinate colleague inductions and ensure all required onboarding training is completed.
• Support managers with probation reviews and ensure these are scheduled and completed within the required timescales.
• Maintain accurate training records and monitor completion rates.
• Produce regular training reports and highlight areas requiring attention.
• Support the implementation of e-learning and digital learning platforms.
• Encourage a positive learning culture where colleagues are supported and encouraged to develop their skills and careers.
• Assist with the development of career pathways, succession planning and talent development initiatives.
• Support apprenticeships, work experience, internships and other development programmes.
• Evaluate the effectiveness of training through feedback, assessments and performance measures.
• Identify and support opportunities for colleagues' career growth and progression, working with individuals and managers to understand career aspirations, identify development needs and explore suitable pathways, training and opportunities within the hotel.
• Coordinate and deliver engaging, interactive and practical training sessions to colleagues at all levels.

Skills

Hospitality experience

Training design

Organisational skills

Communication

Interpersonal skills

Relationship building

Microsoft Office

Problem solving

Multi-tasking

Training delivery

Tools

Microsoft Office

Job description

The Elvetham is seeking a People, Learning & Development Coordinator to support its hotels' people strategy, delivering onboarding, training and development to colleagues. You will work with managers to identify learning needs, maintain training calendars and coordinate internal and external sessions, contributing to an exceptional guest experience.

Based at Hook, Hampshire, this full-time role offers on-site work, attractive benefits and opportunities to grow within the People & Culture