Hospitality Host

SmartRecruiters, Inc.; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Aramark UK is seeking a warm, professional hospitality assistant to deliver service across meetings, events and spaces.

You will set up, serve and clear food and drinks, welcome guests, and support workplace events while maintaining high standards.

Qualifications

• Customer service or hospitality experience.
• Warm, professional and confident with guests.
• Good attention to detail and personal presentation.
• Able to work calmly in a busy environment.
• Reliable, flexible and able to work as part of a team.

Responsibilities

• Set up, serve and clear food and drinks for meetings, events and hospitality requests.
• Check booking details and ensure each service is complete, accurate and delivered on time.
• Maintain high standards of food presentation, cleanliness and guest service.
• Keep meeting rooms, pantries and hospitality areas clean, stocked and ready for use.
• Welcome guests and meeting organisers in a warm, professional and discreet manner.
• Respond to straightforward requests promptly and communicate clearly.
• Check that organisers are satisfied with the set-up and service.
• Escalate service issues, special requests or complaints to the Team Leader or Supervisor.
• Support the preparation and delivery of workplace events and functions.
• Complete room set-ups, pre-service checks, clear-downs and resets.
• Work flexibly with colleagues during busy services and events.

Skills

Customer service experience

Guest interaction

Attention to detail

Team player

Calm under pressure

Job description

At Aramark we empower our people to create experiences that matter.

We share a passion for hospitality, it's at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

Role Purpose

Deliver a warm, professional and efficient hospitality service across meeting rooms, events and hospitality spaces. Ensure food and drinks are prepared, presented and served safely, accurately and on time, in line with Aramark and client standards.

Key Responsibilities

Hospitality Service

• Set up, serve and clear food and drinks for meetings, events and hospitality requests.
• Check booking details and ensure each service is complete, accurate and delivered on time.
• Maintain high standards of food presentation, cleanliness and guest service.
• Keep meeting rooms, pantries and hospitality areas clean, stocked and ready for use.

Guest Experience

• Welcome guests and meeting organisers in a warm, professional and discreet manner.
• Respond to straightforward requests promptly and communicate clearly.
• Check that organisers are satisfied with the set-up and service.
• Escalate service issues, special requests or complaints to the Team Leader or Supervisor.

Events Support

• Support the preparation and delivery of workplace events and functions.
• Complete room set-ups, pre-service checks, clear-downs and resets.
• Work flexibly with colleagues during busy services and events.

Qualifications

Essential:

• Customer service or hospitality experience.
• Warm, professional and confident with guests.
• Good attention to detail and personal presentation.
• Able to work calmly in a busy environment.
• Reliable, flexible and able to work as part of a team.

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including referencesand an enhanced DBS checkin line with Keeping Children Safe in Education (KCSIE).

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [e-mail]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.