Hospitality Assistant

Aramark; Poole; On-site; GBP 18,000 - 23,000; Full time

Job summary

Aramark UK is seeking a friendly Hospitality Assistant in Poole, United Kingdom. You will provide exceptional guest service, support reception operations, and help ensure a welcoming, efficient environment for visitors and colleagues.

You will greet guests, assist with check-in/out, support food and beverage service, handle payments, and work across shifts including evenings and weekends. The role emphasizes teamwork, reliability, and a genuine commitment to hospitality excellence.

Qualifications

• Experience in a hospitality or service environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-keeping abilities.
• Ability to work effectively as part of a team and adapt to priorities.
• Flexibility to work varying shifts.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Maintain reception and common areas to be clean, organised, and welcoming.
• Respond promptly and courteously to guest enquiries and requests.
• Support the team with food and beverage service, maintaining high standards of presentation and cleanliness.
• Assist with room preparation and turnover, ensuring attention to detail and quality.
• Handle guest payments and process transactions using hospitality systems.
• Communicate effectively with colleagues to coordinate tasks and guest services.
• Adhere to health, safety, and hygiene regulations at all times.
• Perform general administrative duties such as answering telephones and managing correspondence.
• Work flexibly across shifts, including evenings, weekends, and bank holidays.
• Support special events and functions with setup, service, and breakdown activities.

Skills

Customer service

Communication

Organisational skills

Teamwork

Flexibility

Job description

At Aramark we empower our people to create experiences that matter.
We share a passion for hospitality, it's at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

We are seeking a friendly and professional Hospitality Assistant to join our team in Poole, United Kingdom. In this role, you will provide exceptional guest service and support to ensure a welcoming and efficient environment for all visitors. The successful candidate will demonstrate strong people skills, reliability, and a genuine commitment to delivering outstanding hospitality experiences.

• Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures Maintain a clean, organised, and welcoming reception and common areas Respond promptly and courteously to guest enquiries and requests
• Support the team with food and beverage service, ensuring high standards of presentation and cleanliness
• Assist with room preparation and turnover, maintaining attention to detail and quality standards
• Handle guest payments and process transactions accurately using hospitality systems
• Communicate effectively with colleagues to ensure seamless coordination of tasks and guest services
• Adhere to health, safety, and hygiene regulations at all times
• Perform general administrative duties such as answering telephones and managing correspondence
• Work flexibly across various shifts, including evenings, weekends, and bank holidays as required
• Support special events and functions with setup, service, and breakdown activities

Qualifications

• Proven customer service experience in a hospitality or similar service-oriented environment
• Excellent communication and interpersonal skills with the ability to interact professionally
• Strong organisational abilities and time keeping skills
• Ability to work effectively as part of a team and support colleagues
• Flexibility and willingness to adapt to changing priorities and shift patterns

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including referencesand an enhanced DBS checkin line with Keeping Children Safe in Education (KCSIE).

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team - [e-mail]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.