Hospitality Groups & Events Planner

Clermont Hotel Group; Greater London; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Pension

Healthcare

Employee benefits

Wage Stream - access to earned pay

Discounts & Perks

Refer a Friend bonus

Interest-free loans

Wellbeing programs

Gym discounts

Volunteer days

Job summary

The Cumberland, a Clermont Hotel Group property in London, is seeking a Groups Administrator to manage group reservations from contract to delivery across our hotels. This floating role requires coordination with clients and internal teams to ensure a seamless guest experience.

You’ll liaise with operations to prepare for arrival and maintain high standards of service, with a strong emphasis on communication, adaptability, and meeting targets.

Qualifications

• Experience in managing group reservations from contract signing to delivery.
• Excellent communication and customer service.
• Detail-oriented with a high standard of service.
• Positive, adaptable attitude aligned with company values.
• Results-driven with budget awareness.
• Proficiency in Excel and Opera PMS / Opera Sales & Catering.
• Strong organisational skills and ability to multitask.
• Flexible to work across locations within the Clermont Group.

Responsibilities

• Manage group reservations from contract signing to arrival.
• Liaise with clients to anticipate needs and ensure a seamless experience.
• Brief operations teams to ensure smooth management on arrival.
• Operate as a floating role supporting all hotels within the group.

Skills

Communication

Customer service

Detail orientation

Adaptability

Budget awareness

Excel

Office suite

Organisational skills

Team player

Tools

Opera PMS

Opera Sales & Catering

Microsoft Office

Job description

The Cumberland, a Clermont Hotel Group property in London, is seeking a Groups Administrator to manage group reservations from contract to delivery across our hotels. This floating role requires coordination with clients and internal teams to ensure a seamless guest experience.

You’ll liaise with operations to prepare for arrival and maintain high standards of service, with a strong emphasis on communication, adaptability, and meeting targets.