Groups Planner

The Cumberland; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Job summary

The Cumberland is seeking a Groups Administrator to manage the group reservations process from contract to arrival across our London hotels. You will liaise with clients to ensure needs are anticipated and met, delivering a seamless hospitality experience and briefing the operations team for arrival.

This floating role supports all properties, requiring flexibility to meet varying needs across locations, with strong communication and proficiency in Excel, Opera PMS, and Opera Sales &

Qualifications

• Strong communication and outstanding customer service.
• Courteous, professional demeanor with high service standards.
• Detail-oriented with ability to uphold standards and exceed client expectations.
• Positive, adaptable attitude aligned with company values (bold, adaptable, real).
• Results-driven with focus on targets and budgets.
• Proficiency in Excel, Opera PMS, and Opera Sales & Catering.

Responsibilities

• Manage group reservations from contract to arrival.
• Liaise with clients to anticipate and meet needs for a seamless experience.
• Brief operations teams to ensure smooth hotel arrival and handover.
• Support all hotels within the group as a floating role.

Skills

Communication

Customer service

Detail oriented

Team player

Flexibility

Budget awareness

Tools

Excel

Opera PMS

Opera Sales & Catering

Job description

Contract: Full Time
Payment: Hourly
Salary: £14.57 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. Your responsibilities will also include briefing the operations team to ensure smooth management from the time of arrival at the hotel.

This is a floating role that will support all hotels within our group, requiring flexibility and adaptability to meet varying needs across locations.

What you’ll bring

• Strong communication skills with a focus on delivering outstanding customer service
• A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service
• Detail-oriented with a commitment to upholding our standards and exceeding client expectations
• A positive and enthusiastic attitude, embodying our company values of being bold, adaptable, and real
• A results-driven mindset, focused on achieving targets and contributing to overall budget goals
• Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office
• Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
• Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of the hospitality environment
• A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.