Hospitality Groups & Reservations Planner

The Cumberland; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Job summary

The Cumberland is seeking a Groups Administrator to manage the group reservations process from contract to arrival across our London hotels. You will liaise with clients to ensure needs are anticipated and met, delivering a seamless hospitality experience and briefing the operations team for arrival.

This floating role supports all properties, requiring flexibility to meet varying needs across locations, with strong communication and proficiency in Excel, Opera PMS, and Opera Sales &

Qualifications

• Strong communication and outstanding customer service.
• Courteous, professional demeanor with high service standards.
• Detail-oriented with ability to uphold standards and exceed client expectations.
• Positive, adaptable attitude aligned with company values (bold, adaptable, real).
• Results-driven with focus on targets and budgets.
• Proficiency in Excel, Opera PMS, and Opera Sales & Catering.

Responsibilities

• Manage group reservations from contract to arrival.
• Liaise with clients to anticipate and meet needs for a seamless experience.
• Brief operations teams to ensure smooth hotel arrival and handover.
• Support all hotels within the group as a floating role.

Skills

Communication

Customer service

Detail oriented

Team player

Flexibility

Budget awareness

Tools

Excel

Opera PMS

Opera Sales & Catering

Job description

The Cumberland is seeking a Groups Administrator to manage the group reservations process from contract to arrival across our London hotels. You will liaise with clients to ensure needs are anticipated and met, delivering a seamless hospitality experience and briefing the operations team for arrival.

This floating role supports all properties, requiring flexibility to meet varying needs across locations, with strong communication and proficiency in Excel, Opera PMS, and Opera Sales &