Floating Groups & Reservations Administrator

Peoplebank; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Healthcare schemes

Pension

Discounts & Perks

Refer a Friend

Interest-Free Loans

Mental Health Support

Wellbeing resources

Recognition & Awards

Job summary

The Cumberland is seeking a Groups Administrator to manage the reservations process from contract signing to arrival across our hotels. You will liaise with clients to anticipate needs and ensure seamless service, briefing operations teams for smooth arrivals.

This floating role supports all hotels within our group, requiring flexibility to meet varying location needs while maintaining exceptional hospitality standards.

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to deliver outstanding customer service.
• Professional and courteous demeanor with a high standard of service.
• Detail-oriented with the ability to uphold brand standards.
• Positive, proactive attitude aligned with company values.
• Results-driven approach to support budget goals.
• Proficiency in Microsoft Office suite and hospitality software.

Responsibilities

• Manage group reservations from contract signing to on-site delivery across hotels.
• Liaise with clients to anticipate needs and deliver seamless hospitality experiences.
• Brief operations teams to ensure smooth check-in and handovers at hotels.
• This floating role supports all hotels in the group, adapting to location needs.

Skills

Strong communication

Customer service

Professional demeanor

Detail-oriented

Positive attitude

Results-driven

Microsoft Office

Tools

Opera PMS

Opera Sales & Catering

Excel

Job description

The Cumberland is seeking a Groups Administrator to manage the reservations process from contract signing to arrival across our hotels. You will liaise with clients to anticipate needs and ensure seamless service, briefing operations teams for smooth arrivals.

This floating role supports all hotels within our group, requiring flexibility to meet varying location needs while maintaining exceptional hospitality standards.