Hospitality General Manager: Lead Ops & Guest Experience

Emerald Hospitality Group; Greater London; In loco; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Emerald Hospitality Group is seeking a personable General Manager to lead day-to-day operations at a hospitality venue. This role focuses on delivering outstanding guest experience, strong operational performance and a motivated team to uphold service standards and commercial success.

The General Manager will drive revenue, manage costs, ensure compliance with health and safety regulations, and lead a high-performing staff in a fast-paced environment.

Competenze

• Proven management experience in catering/hospitality at venue or multi-site level.
• Experience with budgets, P&L or cost-control programmes.
• Strong leadership, recruitment, training and staff development.
• Customer-focused with track record of maintaining service standards.
• Organisational skills to manage operations, rostering and supplier relations.
• Excellent written and verbal communication.

Mansioni

• Lead and develop front- and back-of-house teams to deliver high-quality guest service.
• Oversee daily operations including service flow, reservations, stock and vendor relations.
• Drive revenue and manage costs through pricing, menus and offers.
• Recruit, schedule and manage staffing balancing service standards with efficiency.
• Maintain health, safety and licensing compliance; implement policies.
• Manage budgets, forecast performance and report financial metrics.
• Handle guest feedback and resolve issues to ensure satisfaction.

Conoscenze

Proven management

Budgeting & P&L

People leadership

Customer focus

Operations & rostering

Communication skills

Descrizione del lavoro

Emerald Hospitality Group is seeking a personable General Manager to lead day-to-day operations at a hospitality venue. This role focuses on delivering outstanding guest experience, strong operational performance and a motivated team to uphold service standards and commercial success.

The General Manager will drive revenue, manage costs, ensure compliance with health and safety regulations, and lead a high-performing staff in a fast-paced environment.