Hospitality GM: Pub, Dining & Rooms Lead

Select; Sheringham; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Live-in accommodation

Bonus potential

Job summary

Select is seeking an experienced General Manager to lead a food-led hospitality business comprising pub, restaurant, bar, Sunday carvery, accommodation and events. You will drive guest experiences, profitability and a motivated team.

Reporting to the Group Operations Manager, you will own day-to-day operations, financial performance and compliance across all revenue streams, with a hands-on leadership style and a track record of delivering exceptional service.

Qualifications

• Must have proven experience managing a food-led pub, restaurant or similar hospitality venue.
• Strong track record of achieving financial targets and controlling costs.
• Excellent leadership, communication and team development skills.
• Experience managing busy service periods and coordinating front-of-house and kitchen operations.
• Strong commercial awareness and confidence using EPOS and booking systems.
• Solid understanding of licensing, food safety and regulatory compliance.

Responsibilities

• Managing sales, budgets, profit and loss, labour costs, stock and gross profit.
• Overseeing pub, restaurant, bar, carvery and accommodation operations.
• Maintaining high standards of customer service, food quality, cleanliness and presentation.
• Leading, recruiting, training and developing the team, including duty managers and future leaders.
• Managing rotas, staffing levels and performance in line with business needs.
• Ensuring compliance with licensing, food safety, health and safety and company procedures.
• Overseeing room bookings, housekeeping, maintenance and the overall guest experience.
• Delivering promotions, events and local business development opportunities.
• Monitoring customer feedback, preparing performance reports and implementing improvements.
• Working closely with group operations, kitchen, finance and marketing teams to achieve business objectives.

Skills

Hospitality management

Profit & loss management

Team leadership

Guest experience focus

EPOS systems

Licensing compliance

Budgeting

Operations coordination

Tools

EPOS systems

Booking systems

Rota scheduling software

Job description

Select is seeking an experienced General Manager to lead a food-led hospitality business comprising pub, restaurant, bar, Sunday carvery, accommodation and events. You will drive guest experiences, profitability and a motivated team.

Reporting to the Group Operations Manager, you will own day-to-day operations, financial performance and compliance across all revenue streams, with a hands-on leadership style and a track record of delivering exceptional service.