General Manager

Novotel & ibis Balikpapan; Greater London; On-site; GBP 75,000 - 120,000; Full time

Benefits offered by this job

Discretionary incentive

25 days holiday + bank holidays

Pension

Private medical and life insurance

Food on shift

Free night at The Hoxton and meal for

Volunteer time off

Employee discounts across The Hoxton

Job summary

The Hoxton, Southwark, is seeking an experienced General Manager to lead the day-to-day operations of the property, delivering the distinctive Hoxton guest experience across Food & Beverage and Rooms.

You will steer the hotel leadership team, own commercial performance, and ensure brand standards are embedded in the local market while developing and supporting your people. This is a role within a fast-growing international group offering a competitive package.

Qualifications

• Proven experience as hotel General Manager or similar role.
• Strong hospitality leadership with a guest-centric approach.
• Hands-on leader able to work shifts with the team.

Responsibilities

• Lead the hotel management team to ensure smooth daily operations.
• Drive commercial performance and exceed brand standards.
• Represent The Hoxton in the local market and maintain guest satisfaction.
• Develop and support teammates to grow and excel in their roles.

Skills

General Management

P&L Ownership

Team Leadership

Guest Experience

Job description

We are looking for an experienced General Manager to join our team at The Hoxton in Southwark.

In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation. And as the GM you will represent The Hoxton brand by delivering the unique ‘Hox Experience’ to our guests and team overseeing the Restaurant & Bars and Rooms side of things.

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie!

We have 192 bedrooms, 2 restaurants- Albie our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera & our signature restaurant Seabird our rooftop restaurant on the 14th floor, our meeting space The Apartment and last but not least, Working From_, our coworking space.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
• 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Lead your hotel management team in the successful operation of The Hoxton, Holborn.
• Take full responsibility for the commercial success of the property.
• Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood.
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton, Hoxton.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.
• And everything else in-between…

What we’re looking for…

• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach.
• You have a hands-on approach and are willing to roll up your sleeves and work shifts if required, side by side with the team.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.