General Manager

Ennismore; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Pension

Private medical and life insurance

Staff meals

Free night stay and dinner on start

Job summary

The Hoxton, Southwark is seeking an experienced General Manager to lead the hotel’s day-to-day operations, from the restaurant and bars to the rooms. You will guide the team, uphold brand standards, and deliver the unique Hoxton guest experience in a fast-growing, international group.

You will work hands-on with your team, inspire guest-centred service, and create a supportive environment that recognises talent and drives commercial success while collaborating with central teams and ownership.

Qualifications

• Experienced, commercially savvy operator with prior similar role.
• Passion for hospitality and guest-centred service.
• Hands-on, willing to work shifts alongside the team.
• Leads by example with strong team development.

Responsibilities

• Lead hotel management team in the successful operation of The Hoxton, Holborn.
• Take full responsibility for the commercial success of the property.
• Ensure brand standards live in the local market & neighbourhood.
• Create a brilliant guest experience that exceeds expectations and builds reputation.
• Develop people, provide growth opportunities and support their development.
• Manage relationships with central teams and owners.

Skills

Hospitality leadership

People management

Operational excellence

Customer service focus

Strategic thinking

Job description

The Hoxton, Southwark | 40 Blackfriars Rd, London SE1 8NY, United Kingdom

We are looking for an experienced General Manager to join our team at The Hoxton in Southwark.

In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation. And as the GM you will represent The Hoxton brand by delivering the unique ‘Hox Experience’ to our guests and team overseeing the Restaurant & Bars and Rooms side of things.

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie!

We have 192 bedrooms, 2 restaurants- Albie our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera & our signature restaurant Seabird our rooftop restaurant on the 14th floor, our meeting space The Apartment and last but not least, Working From_, our coworking space.

Job Description

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
• 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Lead your hotel management team in the successful operation of The Hoxton, Holborn.
• Take full responsibility for the commercial success of the property.
• Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood.
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton, Hoxton.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.
• And everything else in-between…

Qualifications

What we’re looking for…

• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach.
• You have a hands‑on approach and are willing to roll up your sleeves and work shifts if required, side by side with the team.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.