Hospitality General Manager: Lead, Grow & Delight Guests

great british inns; St Albans; On-site; GBP 39,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunities

Generous tips

Career progression within a growing/hc

Ongoing training and development

Company benefits

Job summary

Great British Inns in St Albans is seeking a passionate General Manager to lead one of our busy pub restaurants, delivering exceptional hospitality and building a high-performing team.

You will take full responsibility for day-to-day operations, driving sales and profitability, managing labour and costs, and maintaining high standards of food, drink and guest experience while ensuring compliance. Flexible to work evenings, weekends and peak periods.

Qualifications

• Previous experience as a General Manager or Deputy/Assistant Manager ready to step up.
• Proven leadership in a busy hospitality environment.
• Strong commercial awareness with budgets, labour and GP.
• Excellent people management and communication skills.
• Hands-on leader who thrives on the floor.
• Highly organised with the ability to perform under pressure.
• Flexible to work evenings, weekends and busy periods.

Responsibilities

• Lead and inspire your team to deliver exceptional customer service.
• Oversee the day-to-day operation of the business.
• Recruit, train and develop a high-performing team.
• Drive sales, profitability and achieve business targets.
• Manage labour, stock and operating costs to maximise profitability.
• Ensure exceptional standards across food, drink and customer experience.
• Maintain compliance with food safety, licensing and health & safety legislation.
• Build strong relationships within the local community to drive trade.
• Work closely with the Operations Manager to grow and develop the business.
• Create a positive, supportive and engaging working environment.

Skills

Leadership

Hospitality experience

Customer service

Budget management

People management

Communication

On-floor leadership

Organisation

Flexibility

Job description

Great British Inns in St Albans is seeking a passionate General Manager to lead one of our busy pub restaurants, delivering exceptional hospitality and building a high-performing team.

You will take full responsibility for day-to-day operations, driving sales and profitability, managing labour and costs, and maintaining high standards of food, drink and guest experience while ensuring compliance. Flexible to work evenings, weekends and peak periods.