General Manager — Hospitality Leader & Guest Experience

Heartwood Inns Ltd; Highcliffe-on-Sea; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private healthcare with Bupa

Career development program

Employee discounts

Job summary

Heartwood Inns Ltd in the United Kingdom seeks an exceptional General Manager to lead a premium pub with potential bedroom accommodation as part of a major refurbishment. You will stand at the heart of operations, delivering outstanding guest experiences, building a brilliant team and driving profitability.

You will oversee a high-volume fresh-food operation, manage rooms and reception where applicable, and play a key role in preparing the refurbishment, launching the new bedrooms and unlocking

Qualifications

• 2–3+ years GM experience in a quality branded or multi-site hospitality environment
• Proven track record of running a high-volume fresh-food operation
• Strong commercial understanding including KPIs, profitability and labour management

Responsibilities

• Lead from the floor, visible to guests and your team
• Develop the team and build strong management capability
• Take ownership of standards, culture, sales and profitability across the site
• Prepare for refurbishment and support the rollout of the new bedrooms and expanded business

Skills

General Manager experience

People development

P&L management

Guest experience leadership

Job description

Heartwood Inns Ltd in the United Kingdom seeks an exceptional General Manager to lead a premium pub with potential bedroom accommodation as part of a major refurbishment. You will stand at the heart of operations, delivering outstanding guest experiences, building a brilliant team and driving profitability.

You will oversee a high-volume fresh-food operation, manage rooms and reception where applicable, and play a key role in preparing the refurbishment, launching the new bedrooms and unlocking