Hospitality General Assistant | Flexible Hours & Growth

WSH Group; St Albans; On-site; GBP 12,398,000 - 15,154,000; Part time

Benefits offered by this job

28 days holiday

Birthday leave

Maternity leave 24 weeks

Secondary carer leave

Wedding leave

Free meals on shift

Training & development

Apprenticeships

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is seeking a General Assistant in St Albans to join our hospitality team. You will serve food and beverages with a friendly, professional demeanor and ensure guest needs are met throughout the customer journey.

Join us to work in a collaborative environment that values development, inclusion, and work-life balance, with strong emphasis on training and progression and a proven track record of delivering exceptional guest experiences.

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Job description

BaxterStorey is seeking a General Assistant in St Albans to join our hospitality team. You will serve food and beverages with a friendly, professional demeanor and ensure guest needs are met throughout the customer journey.

Join us to work in a collaborative environment that values development, inclusion, and work-life balance, with strong emphasis on training and progression and a proven track record of delivering exceptional guest experiences.