General Manager - The Three Horseshoes, St Albans, Hertfordshire

great british inns; St Albans; On-site; GBP 39,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunities

Generous tips

Career progression within a growing/hc

Ongoing training and development

Company benefits

Job summary

Great British Inns in St Albans is seeking a passionate General Manager to lead one of our busy pub restaurants, delivering exceptional hospitality and building a high-performing team.

You will take full responsibility for day-to-day operations, driving sales and profitability, managing labour and costs, and maintaining high standards of food, drink and guest experience while ensuring compliance. Flexible to work evenings, weekends and peak periods.

Qualifications

• Previous experience as a General Manager or Deputy/Assistant Manager ready to step up.
• Proven leadership in a busy hospitality environment.
• Strong commercial awareness with budgets, labour and GP.
• Excellent people management and communication skills.
• Hands-on leader who thrives on the floor.
• Highly organised with the ability to perform under pressure.
• Flexible to work evenings, weekends and busy periods.

Responsibilities

• Lead and inspire your team to deliver exceptional customer service.
• Oversee the day-to-day operation of the business.
• Recruit, train and develop a high-performing team.
• Drive sales, profitability and achieve business targets.
• Manage labour, stock and operating costs to maximise profitability.
• Ensure exceptional standards across food, drink and customer experience.
• Maintain compliance with food safety, licensing and health & safety legislation.
• Build strong relationships within the local community to drive trade.
• Work closely with the Operations Manager to grow and develop the business.
• Create a positive, supportive and engaging working environment.

Skills

Leadership

Hospitality experience

Customer service

Budget management

People management

Communication

On-floor leadership

Organisation

Flexibility

Job description

We're looking for a passionate General Manager to lead one of our busy pub restaurants in St Albans, delivering exceptional hospitality, building a high-performing team and creating memorable experiences for every guest., As General Manager, you'll take full responsibility for the day-to-day running of the business, leading your team to deliver outstanding customer experiences while driving sales, maintaining high operational standards and creating a positive culture where people thrive.,

• Lead and inspire your team to deliver exceptional customer service.
• Oversee the day-to-day operation of the business.
• Recruit, train and develop a high-performing team.
• Drive sales, profitability and achieve business targets.
• Manage labour, stock and operating costs to maximise profitability.
• Ensure exceptional standards across food, drink and customer experience.
• Maintain compliance with food safety, licensing and health & safety legislation.
• Build strong relationships within the local community to drive trade.
• Work closely with the Operations Manager to grow and develop the business.
• Create a positive, supportive and engaging working environment.
  Previous experience as a General Manager or an experienced Deputy/Assistant Manager ready to take the next step.
• Proven leadership experience within a busy hospitality environment.
• Passionate about delivering exceptional customer experiences.
• Strong commercial awareness with experience managing budgets, labour and GP.
• Excellent people management and communication skills.
• A hands‑on leader who enjoys being on the floor with the team.
• Highly organised with the ability to perform under pressure.
• Flexible to work evenings, weekends and busy trading periods.
  Great British Inns is a growing collection of pubs and restaurants across Bedfordshire, Buckinghamshire and Hertfordshire. Our venues are known for serving fresh, delicious Great British classics in welcoming surroundings, alongside private dining, celebrations and community events. As part of our privately owned pub group, you'll have the opportunity to make a real impact while developing your career within a business that genuinely values its people and promotes from within.
  Competitive salary of £39,000-£45,000
• Bonus opportunities
• Generous tips
• Company benefits
• Career progression within a growing hospitality group
• Ongoing training and development
• A supportive, people-first culture where your ideas and ambition are recognised