Floor Supervisor: Lead Guest Experience & Team

Boxhall City; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Health cash plan

Wellbeing champions

Wagestream access

Cycle to Work

Tips go to staff

50% off drinks

Job summary

BOXHALL City in London is seeking a proactive Floor Supervisor to oversee daily operations, guest service and team performance in a bustling food hall environment.

You will lead front-of-house teams, coordinate reservations, ensure floor presentation and cleanliness, and deliver memorable experiences for every guest. The role offers competitive hourly pay plus development programs to support career progression.

Qualifications

• Experience in hospitality supervisory roles.
• Strong organisational and communication skills.
• Proactive, hands-on leadership on the floor.

Responsibilities

• Review daily reservations and guest information.
• Coordinate daily briefings and team communications.
• Oversee floor setup, presentation and service delivery.
• Train, support, motivate and guide staff to deliver memorable experiences.
• Handle guest inquiries and resolve issues professionally.
• Conduct end-of-service handovers and ensure smooth transitions.

Skills

Hospitality supervision

Team leadership

Guest service

Communication

Job description

BOXHALL City in London is seeking a proactive Floor Supervisor to oversee daily operations, guest service and team performance in a bustling food hall environment.

You will lead front-of-house teams, coordinate reservations, ensure floor presentation and cleanliness, and deliver memorable experiences for every guest. The role offers competitive hourly pay plus development programs to support career progression.