Hospitality & Events Coordinator - Oxford

Chartwells Independent; Oxford; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Paid weekly

Health & wellbeing support

Job summary

Chartwells Independent in Oxford City Centre is seeking a Hospitality & Events Coordinator to join our team in Oxford. This is a fast-paced role delivering exceptional client service, coordinating bookings from enquiry through to event delivery.

You’ll be the first point of contact for hospitality enquiries, manage enquiries and bookings, prepare quotations and support pitches and event designs. Previous hospitality or events admin experience is preferred.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicating with clients, colleagues and suppliers.
• Customer-focused and passionate about delivering a great experience.
• Capable of managing multiple tasks and priorities.
• Proactive, reliable and able to work independently.
• Confident using IT and administrative systems.

Responsibilities

• Acting as the first point of contact for hospitality enquiries.
• Managing incoming sales and hospitality enquiry calls and emails.
• Processing hospitality bookings, including financial administration.
• Maintaining excellent client relationships and providing account support.
• Preparing weekly function sheets and keeping event information up to date.
• Updating event calendars, hospitality pipelines and booking systems.
• Ensuring confirmed events are added to relevant systems.
• Monitoring event consumptions and ensuring information is updated within 24 hours.
• Working closely with Dispatch and Hospitality Supervisors to ensure deliveries and customer requirements are met.
• Preparing quotations.
• Supporting creative pitches, proposals and event designs.
• Managing hospitality social media activity, including Instagram and Twitter.
• Completing labour and hospitality stock administration.
• Monitoring uniform, stock levels and purchasing requirements.
• Maintaining accurate records, filing and general departmental administration.

Job description

Hospitality & Events Coordinator

Location: Oxford City Centre

Salary: £15.10 per hour - rising to £15.40 per hour.

Hours: 40 hours per week, Full Time

Contract: Full Time - temp to perm

Are you organised, customer-focused and passionate about hospitality and events?

We’re looking for a Hospitality & Events Coordinator to join our team in Oxford. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, delivering excellent customer service and keeping events running smoothly from enquiry through to completion.

You’ll be a key point of contact for our hospitality clients, supporting the wider Hospitality Team and helping to coordinate a busy programme of events across the site.

What you’ll be doing

As Hospitality & Events Coordinator, you’ll be responsible for managing hospitality enquiries, coordinating bookings and providing outstanding service to our clients.

Your responsibilities will include:

• Acting as the first point of contact for hospitality enquiries
• Managing incoming sales and hospitality enquiry calls and emails
• Processing hospitality bookings, including financial administration
• Maintaining excellent client relationships and providing account support
• Preparing weekly function sheets and keeping event information up to date
• Updating event calendars, hospitality pipelines and booking systems
• Ensuring confirmed events are added to relevant systems
• Monitoring event consumptions and ensuring information is updated within 24 hours
• Working closely with Dispatch and Hospitality Supervisors to ensure deliveries and customer requirements are met
• Preparing quotations
• Supporting creative pitches, proposals and event designs
• Managing hospitality social media activity, including Instagram and Twitter
• Completing labour and hospitality stock administration
• Monitoring uniform, stock levels and purchasing requirements
• Maintaining accurate records, filing and general departmental administration

What we’re looking for

We’re looking for someone who is:

• Highly organised with excellent attention to detail
• Confident communicating with clients, colleagues and suppliers
• Customer-focused and passionate about delivering a great experience
• Comfortable managing multiple tasks and priorities
• Proactive, reliable and able to work independently
• Confident using IT and administrative systems
• Interested in hospitality, events, sales and customer service
• A strong team player with a positive and professional approach

Previous experience in hospitality, events, administration, customer service or a similar environment would be an advantage.

Ready to join us?

If you’re an organised, enthusiastic hospitality professional who loves creating great experiences and making sure every detail is taken care of, we’d love to hear from you.

Why should you work with us?

• Great opportunity to work in a friendly and fast-paced environment
• Competitive pay, paid weekly
• Be part of a great, supportive team
• Gain some great transferable skills and work experience
• Receive full training in Health & Safety, Hygiene and Manual Handling that are recognised industry-wide.
• Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme.