Hospitality Co-Ordinator - Oxford

Chartwells Independent; Oxford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Contributory pension

Career development

Digital health

Travel discounts

Shopping discounts

Cinema tickets

Cash rewards

Wellness classes

Family access

Job summary

Compass Group UK&I in Oxford seeks a proactive hospitality administrator to handle enquiries, manage bookings, and support the hospitality team across a busy events calendar.

You will own hospitality emails and phone, coordinate deliveries with Dispatch, update calendars and Planon when required, and liaise with clients to ensure outstanding service for the Occasions and Only at Oxford brands, with timely responses.

Qualifications

• First point of contact for hospitality enquiries
• Fulfilment of all incoming sales and hospitality enquiry calls
• Supporting the Hospitality Team and client liaison

Responsibilities

• Processing of all hospitality client bookings including the processing of finances
• Departmental administration and filing
• Ownership of hospitality emails and ensuring responses within 24hrs
• Ownership of hospitality phone
• Working with the Dispatch Supervisor and Hospitality Supervisors to meet deliveries and customer requirements
• Sales and Marketing: prepare quotations for Occasions and Only at Oxford brands

Job description

What we'll give:

• Monday to Friday
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

What you'll be doing:

Main duties:

• Key Responsibilities, Tasks and Activities
• First point of contact for hospitality enquiries
• Fulfilment of all incoming sales and hospitality enquiry calls
• Supporting the Hospitality Team
• Client liaison and account management
• Processing of all hospitality client bookings including the processing of finances
• Departmental administration and filing

More about the role:

Daily duties:

• Preparing all function sheets for the week ahead and updating the CPU clipboards daily
• Updating event consumptions within 24hrs
• Update daily event calendar with enquiries as they come in.
• Updating the events in the calendar as required.
• Add new enquires to the hospitality pipeline tracker and updating as required
• Adding confirmed events to planon
• Ownership of hospitality emails and ensuring responses within 24hrs
• Ownership of hospitality phone
• Working with the Dispatch Supervisor and Hospitality Supervisors to ensure we meet all deliveries and customer requirements

Sales and Marketing:

• A focus on excellent customer service and communications
• Prepare quotations for the Occasions and Only at Oxford brands
• Assist in preparing creative pitches and designs
• Ownership of the Only at Oxford Instagram and Twitter accounts

Finance:

• Ensure all events are captured on planon
• Monitor and update all consumption
• Complete all Nexus labour and hospitality stock bookwork
• Uniform tracking, stock take and purchasin

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!