Hospitality Enterprise Growth Manager

Lightspeed Commerce; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Lightspeed equity scheme

Health & Wellness Credit

Mental Health Support via ModernHealth

People Experience — work from anywhere

Job summary

Lightspeed Commerce in the United Kingdom seeks an experienced Strategic Account Manager to nurture our most important hospitality enterprise customers over the long term. You will be the primary point of contact for the largest hospitality customers across the UK, driving growth, product adoption, and stakeholder management within your portfolio.

You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level, planning quarterly business reviews and

Qualifications

• Experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn).
• Hands-on, data-driven, ownership mindset with relationship-building skills.

Responsibilities

• Act as the main point of contact for our largest and most strategic hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyse usage data, go-live milestones, and health scores to identify and mitigate risks early.
• Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.
• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey.

Skills

Account management

Strategic customer success

SaaS metrics

Stakeholder management

C-level engagement

English fluency

Job description

Lightspeed Commerce in the United Kingdom seeks an experienced Strategic Account Manager to nurture our most important hospitality enterprise customers over the long term. You will be the primary point of contact for the largest hospitality customers across the UK, driving growth, product adoption, and stakeholder management within your portfolio.

You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level, planning quarterly business reviews and