Enterprise Hospitality Growth Strategist

Lightspeed; United Kingdom; Remoto; GBP 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity scheme

Health & Wellness Credit

Mental Health Support

Global work flexibility (PX: 60 days)

Volunteer time off

Transit benefit

Snacks & social events

Health, Dental & Optical cover

Descrizione del lavoro

Lightspeed is seeking an experienced Strategic Account Manager to develop and support our top hospitality customers in the UK. You will drive growth, product adoption, and stakeholder management, positioning Lightspeed as a long-term strategic partner.

You will collaborate with Product, Customer Success, Implementation and Support teams to optimize the customer journey, using data and feedback to shape value delivery for enterprise clients.

Competenze

• 3–5+ years in Account Management or Strategic Customer Success with enterprise clients.
• Strong grasp of SaaS metrics (NRR, adoption, renewals, churn).
• Hands-on, data-driven, and excellent relationship skills.
• Experience engaging with multi-level stakeholders including C-level and operations.

Mansioni

• Be the main contact for Lightspeed's largest hospitality customers in the UK.
• Develop and execute strategic account plans to drive growth and product adoption.
• Increase product usage to grow Net Revenue Retention across your portfolio.
• Lead quarterly business reviews and success plans with clients.
• Analyze usage data and health scores to identify risks early.
• Build trusted relationships with executives and key operational stakeholders.
• Collaborate with Product, CS, Implementation, and Support to ensure great experiences.
• Gather customer feedback and share it to drive product improvements.

Conoscenze

Account Management

SaaS metrics

Data-driven

Stakeholder management

C-level engagement

English fluency

Descrizione del lavoro

Lightspeed is seeking an experienced Strategic Account Manager to develop and support our top hospitality customers in the UK. You will drive growth, product adoption, and stakeholder management, positioning Lightspeed as a long-term strategic partner.

You will collaborate with Product, Customer Success, Implementation and Support teams to optimize the customer journey, using data and feedback to shape value delivery for enterprise clients.