Enterprise Hospitality Growth Manager

Lightspeed Commerce, Inc.; Greater London; Ibrido; GBP 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity scheme

Health & Wellness credit

Mental Health support

PX benefit

Volunteer time off

Transit benefit

Snacks & socials

Health, Dental & Optical

Descrizione del lavoro

Lightspeed Commerce, Inc. seeks an experienced Strategic Account Manager to grow and sustain our flagship hospitality customers in the UK. You will own the enterprise relationship, drive product adoption, and coordinate cross-functional teams to deliver long-term value.

You’ll leverage data and stakeholder insights to reduce churn, expand usage and strengthen Lightspeed as a strategic partner across executive and operational levels.

Competenze

• 3–5+ years in Account Management or Strategic Customer Success within a B2B SaaS environment, enterprise focus preferred.
• Strong understanding of SaaS metrics (NRR, product adoption, renewal, churn) and ability to apply them to portfolio.
• Hands-on, data-driven mindset with proven relationship management skills.

Mansioni

• Serve as main point of contact for Lightspeed's largest hospitality customers in the UK.
• Develop and execute strategic account plans to drive growth, retention and product adoption.
• Proactively drive product usage and improve Net Revenue Retention across portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, milestones and health scores to pre-empt risks.
• Build trusted relationships with C‑level and operations stakeholders to position Lightspeed as a long-term partner.
• Collaborate with Product, Customer Success, Implementation and Support to deliver exceptional experience.
• Gather customer feedback and communicate product gaps to optimize the journey.

Conoscenze

Account Management

Strategic Customer Success

SaaS Metrics

Stakeholder Management

English Proficiency

Descrizione del lavoro

Lightspeed Commerce, Inc. seeks an experienced Strategic Account Manager to grow and sustain our flagship hospitality customers in the UK. You will own the enterprise relationship, drive product adoption, and coordinate cross-functional teams to deliver long-term value.

You’ll leverage data and stakeholder insights to reduce churn, expand usage and strengthen Lightspeed as a strategic partner across executive and operational levels.