Enterprise Hospitality Accounts Lead

Lightspeed Commerce, Inc.; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Equity scheme

Wellness credit

Mental health support

Work from anywhere

Volunteer time off

Transit benefit

Snacks & socials

Health, dental, optical

Job summary

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to lead our most strategic hospitality customers in the UK, owning relationships and driving long-term partnerships. You will drive growth, monitor usage and health scores, run quarterly business reviews, and collaborate with Product and Customer Success teams to optimize adoption and renewals.

Fluent English required. A background in hospitality or POS is a plus; this is a client-facing role with cross-functional

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success in a B2B SaaS setting.
• Experience with enterprise customers and multi-level stakeholders.
• Ownership mindset, data-driven approach, strong relationship skills.
• Fluent business English.
• Hospitality, POS or hospitality tech experience is a plus.

Responsibilities

• Act as main contact for our largest hospitality customers.
• Develop and execute strategic account plans to grow and retain customers.
• Increase product usage and grow Net Revenue Retention (NRR).
• Lead quarterly business reviews and success plans.
• Analyze usage data and health scores to identify risks early.
• Build relationships with C-level and operations stakeholders.
• Collaborate with Product, CS, Implementation, and Support teams.
• Collect feedback to identify product gaps and improve the journey.

Skills

Account Management

Strategic Customer Success

Stakeholder management

Data-driven

C-level engagement

English fluency

Job description

Lightspeed Commerce, Inc. is seeking an experienced Strategic Account Manager to lead our most strategic hospitality customers in the UK, owning relationships and driving long-term partnerships. You will drive growth, monitor usage and health scores, run quarterly business reviews, and collaborate with Product and Customer Success teams to optimize adoption and renewals.

Fluent English required. A background in hospitality or POS is a plus; this is a client-facing role with cross-functional