Hospitality Assistant - Hyllden Heights-Hospitality

Oakland Care; Tonbridge and Malling; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury care home provider in Tonbridge and Malling is seeking a passionate Hospitality Assistant to ensure exceptional service during meal times and maintain a welcoming atmosphere for residents. Key responsibilities include assisting with meal service, maintaining the Bistro area, and addressing residents' non-care related needs. The ideal candidate will demonstrate strong customer service skills and a commitment to creating a nurturing environment.

Benefits

Free meal per shift

Enhanced Bank Holiday pay

Increased Annual Leave

Cycle to Work scheme

Extra day off for milestone birthdays

Enhanced sick pay

Refer a Friend scheme

Staff recognition initiatives

Long service awards

Qualifications

• Experience in a customer-facing role with excellent service skills.
• Ability to build professional relationships.
• Understanding of working in a care home environment.

Responsibilities

• Assist with meal service to residents.
• Refill water and drink jugs in resident rooms.
• Set up and clear tables during meal times.
• Maintain temperature records of dining rooms.
• Stock and maintain the Bistro area.

Skills

Customer service

Teamwork

Organisational skills

Interpersonal skills

Reliability

Job description

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. Apply now for this exciting opportunity.

Benefits

• We offer all team members 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme - Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

Responsibilities

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• To maintain temperature records of fridges and service stations in the dining rooms.
• Maintain the Bistro to ensure a professional offering, which is fully stocked.
• Attend to residents' non-care related needs (e.g., opening/closing curtains, changing TV channels).
• Previous experience of working in a similar role within a luxurious setting is desirable.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.

Qualifications & Personal Attributes

• Customer facing experience including building working relationships with internal & external stakeholders.
• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.