Hospitality Assistant — Create Memorable Guest Experiences

Compass Group PLC; Nottingham; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Healthcare & wellbeing benefits

Employee Assistance Programme

Discounts on shopping, entertainment,

Meals on duty

Job summary

The Venues Collection | Eastwood Hall, Nottingham is seeking a friendly Hospitality Assistant to join our team. You’ll deliver warm guest service, assist with meals, beverage service and event setup in a busy hospitality setting.

From greeting guests to setting up rooms and supporting kitchen and events teams, you’ll contribute to memorable experiences with positive energy and a can-do attitude. Prior food & beverage exposure is welcome, but the right attitude and willingness to learn matter

Qualifications

• Passionate about people and making guests feel welcome.
• Friendly, approachable and confident communicating with guests and colleagues.
• A team player who’s always happy to lend a hand.
• Organised, with a good eye for detail and pride in maintaining high standards.

Responsibilities

• Welcoming guests with a friendly smile and making them feel at home.
• Providing great food and beverage service, taking orders and ensuring everything reaches the guest promptly.
• Talking guests through menus and making recommendations where appropriate.
• Setting up tables, restaurants, meeting rooms and event spaces ready for service.
• Making sure food and drinks look the part and meet our high standards.
• Preparing simple food items and beverages when needed, from coffees to salads.
• Handling payments accurately and ensuring guests have a smooth experience from start to finish.
• Keeping our restaurants, kitchens and service areas clean, tidy and ready for action.
• Supporting stock checks and letting the team know when supplies are running low.
• Working closely with our kitchen, Conference & Events and wider Food & Beverage teams to deliver fantastic service.
• Helping colleagues during busy periods and getting stuck in wherever you’re needed.
• Following our food safety, allergen management, health and safety and hygiene procedures.

Skills

Guest service

Team player

Communication

Customer service

Positive attitude

Willingness to learn

Job description

The Venues Collection | Eastwood Hall, Nottingham is seeking a friendly Hospitality Assistant to join our team. You’ll deliver warm guest service, assist with meals, beverage service and event setup in a busy hospitality setting.

From greeting guests to setting up rooms and supporting kitchen and events teams, you’ll contribute to memorable experiences with positive energy and a can-do attitude. Prior food & beverage exposure is welcome, but the right attitude and willingness to learn matter