Hospitality Assistant

Gather & Gather UK; Cowbridge; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a Hospitality Assistant to join their vibrant team in delivering exceptional customer service. This role offers a chance to work in a fast-paced environment, where you will greet guests, serve them with pride, and ensure they have a delightful experience. The company values its people and provides numerous benefits, including training opportunities and a strong wellbeing strategy. If you are passionate about hospitality and eager to grow in your career, this is the perfect opportunity for you to shine and make a difference.

Benefits

Great operational training and development

Life assurance scheme

Personal Development and Training opportunities

Wellbeing strategy

Regular social events

Holiday purchase scheme

High street discount vouchers

Qualifications

• Passion for delivering outstanding service and greeting customers with a smile.
• Ability to take initiative and make customer-focused decisions.

Responsibilities

• Greet and look after guests to ensure they leave delighted.
• Serve customers and provide a seamless personalized experience.
• Comply with Food Handling & Hygiene standards.

Skills

Customer Service

Communication Skills

Teamwork

Initiative

Ability to Work Under Pressure

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full time basis, contracted to 37.5 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift patterns will be: 5 out of 7 days

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Job Reference: com/1704/42060001/52733388/BU #Gather and Gather

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!