Hospitality Supervisor

TN United Kingdom; Yeovil; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated hospitality supervisor to lead a dynamic team in delivering exceptional customer service. In this role, you will oversee daily operations, ensuring compliance with hygiene and safety standards while fostering a positive work environment. Your strong communication skills and attention to detail will drive team performance and enhance customer satisfaction. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity offers a platform for personal and professional growth within a supportive team culture.

Benefits

Sodexo Employee Benefits Package

Qualifications

• Strong numerical and communication skills, both verbal and written.
• Knowledge of health & safety and food safety procedures.
• Previous experience in a hospitality or catering supervisory role.

Responsibilities

• Supervise, train, and motivate the hospitality team.
• Ensure compliance with hygiene and operational standards.
• Act as a first point of contact for customer queries.

Skills

Numerical Skills

Communication Skills

Health & Safety Knowledge

Food Safety Procedures Knowledge

Attention to Detail

Team Collaboration

Education

IOSH Qualification

CIEH Qualification

Job description

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Job Purpose

To deliver Service Excellence and outstanding Customer Care to all customers and clients.

To supervise, train, and motivate the hospitality team in line with Sodexo's operational goals and values.

To ensure that all service, hygiene, and operational standards are maintained to the highest level.

Key Responsibilities

Allocate daily work schedules and, as required, produce staff rotas in accordance with employee terms and conditions.

Ensure the safe and correct use, storage, and control of all machinery, equipment, and cleaning chemicals in compliance with company policy.

Support minor food preparation and assist with service as directed by the Catering Manager or Deputy.

Adhere to and oversee cleaning tasks as per the cleaning schedule, ensuring consistent hygiene standards.

Train, instruct, and manage the team to deliver high-quality hospitality services.

Enforce uniform and personal hygiene standards as outlined in the Company Induction Pack.

Maintain thorough knowledge of Sodexo’s Safety Management System (SMS).

Ensure all staff follow procedures for handling cash, keys, stock, and premises security. Report issues immediately.

Ensure cash registers are stocked with floats, display current pricing, and staff are trained in proper operation and cash handling.

Act as a first point of contact for customer queries and complaints, providing professional and timely responses.

Lead team huddles and monthly documented meetings with clear communication and feedback mechanisms.

Supervise service area preparation and clean-down before and after operating hours.

Monitor pricing displays and identify opportunities for sales growth and cost savings.

Identify training needs, deliver or coordinate training, and maintain accurate records. Report HR issues promptly.

Ensure full compliance with the Health and Safety at Work Act, Food Safety Act, COSHH, and company policies.

Maintain accurate staff time and attendance records.

Adhere to and enforce Sodexo’s Quality Management Procedures.

Commit to personal development and support the development of others in the team.

Report any damages or safety concerns through the Help Desk/Oshens system.

Carry out any reasonable tasks requested by the Catering Manager or Deputy.

Key Performance Indicators (KPIs)

High standards of cleanliness, hygiene, and team presentation consistently maintained.

Effective communication within the team and with clients.

Compliance with all relevant health and safety and food safety regulations.

Positive staff engagement and support for company initiatives such as IIP.

Demonstration of Sodexo’s values as a brand ambassador.

Skills, Knowledge and Experience

Strong numerical and communication skills, both verbal and written.

Knowledge of health & safety and food safety procedures.

Ability to work independently and collaboratively as part of a team.

Strong attention to detail and commitment to high standards.

IOSH and CIEH qualifications or equivalent.

Previous experience in a hospitality or catering supervisory role.

Additional Information

Flexibility in working hours, including evenings and weekends, may be required.

A proactive, professional, and service-oriented approach is essential.