Hospitality Apprentice

Edrington; Aberlour; On-site; GBP 35,818,000 - 44,083,000; Full time

Benefits offered by this job

37 days holiday

Volunteer days

Pension contributions up to 14% (empl)

Share Reward scheme up to 10%

Private medical insurance

Wellbeing support (24/7)

Product allowance

Staff discount 20%

Maternity/paternity/adoption leave (26

Carer leave days

Job summary

The Macallan apprentice at Edrington will join The Macallan Estate hospitality teams, working toward SVQ qualifications in Hospitality Services and Retail Skills, while delivering world-class guest experiences. You will maintain high standards of service, assist with dining and bar service, and develop product knowledge across our premium brands.

You'll support stock management, work as part of a broader hospitality team, and help ensure a premium visitor journey from arrival to departure, while

Qualifications

• Commitment to excellent customer service.
• Strong numerical & literacy skills and good communication.
• Friendly and approachable to all customers and colleagues alike.
• Quality driven with high standards of cleanliness and attention to detail.
• Strong personal standards of time keeping and a willingness to execute tasks perfectly.
• Calm under pressure.
• A strong sense of ownership and pride.
• Responsible handling of cash and credit card transactions.

Responsibilities

• Deliver exceptional guest experiences at The Macallan Estate while working towards an SVQ in Hospitality Services & Retail Skills.
• Maintain high standards of service, cleanliness, food safety, and compliance across all food and beverage operations.
• Provide professional dining and bar service, ensuring food and drinks are served efficiently and to a premium standard.
• Develop strong knowledge of The Macallan brand, products, menus, and guest offerings.
• Support stock management, replenishment, ordering, and day-to-day operational requirements.
• Work collaboratively as part of the wider hospitality team to create a world-class visitor experience

Skills

Customer service

Numerical skills

Literacy skills

Communication

Friendliness

Attention to detail

Time management

Calm under pressure

Ownership

Cash handling

Education

SVQ Hospitality Services SCQF 5

SVQ Retail Skills SCQF 5

Job description

Our Craft

Edrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £13.45 per hour + shift allowance
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with 26 weeks' paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The Macallan apprentice will work towards and complete a SVQ in Hospitality Services at SCQF level 5 as well as SVQ Retail Skills SCQF level 5, whilst working within The Macallan Distillery experience teams on a rotational basis.Ensuring that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.

Make an Impact

• Deliver exceptional guest experiences at The Macallan Estate while working towards an SVQ in Hospitality Services & Retail Skills.
• Maintain high standards of service, cleanliness, food safety, and compliance across all food and beverage operations.
• Provide professional dining and bar service, ensuring food and drinks are served efficiently and to a premium standard.
• Develop strong knowledge of The Macallan brand, products, menus, and guest offerings.
• Support stock management, replenishment, ordering, and day-to-day operational requirements.
• Work collaboratively as part of the wider hospitality team to create a world-class visitor experience

Closing date: 9th September

Your Talent and Skills

• Commitment to excellent customer service
• Strong numerical & literacy skills and good communication skills
• Friendly and approachable to all customers and colleagues alike
• Quality driven with high standards of cleanliness and attention to detail
• Strong personal standards of time keeping and a willingness to execute tasks perfectly
• Calm under pressure
• A strong sense of ownership and pride
• Responsible handling of cash and credit card transactions

A Place For Everyone

We're proud of our inclusive culture - where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.