Food and Beverage Assistant

Edrington; Aberlour; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Pension contributions

Private medical insurance

Staff discount

Job summary

Edrington is seeking a Macallan Estate Food & Beverage Assistant to deliver a world-class luxury experience with exceptional service. You will support all food and drink service across TimeSpirit, The Macallan Bar, and The Macallan Estate, ensuring brand presentation and guest satisfaction.

Join a premium environment where knowledge of The Macallan, housekeeping standards, and HACCP/COSHH compliance help create memorable experiences for guests and colleagues alike.

Qualifications

• Experience with breakfast, lunch, dinner and event service delivery would be favourable.
• Positive attitude and willingness to learn are essential.
• Commitment to excellent customer service.

Responsibilities

• Support delivery of a world-class Macallan brand experience at The Macallan Estate.
• Develop strong knowledge of, and passion for, The Macallan.
• Maintain exceptional housekeeping and service standards across all Food & Beverage areas.
• Deliver outstanding guest service that consistently exceeds expectations.
• Ensure dining and service areas meet health, hygiene, and cleanliness standards.
• Follow safe manual handling practices for food and drink supplies.
• Set up and maintain Food & Beverage areas to agreed standards.
• Ensure full compliance with HACCP and COSHH requirements.
• Apply best-practice stock control and rotation.

Skills

Breakfast service

Lunch service

Dinner service

Event service

Customer service

Communication skills

Numerical skills

Literacy skills

Food hygiene knowledge

Bar knowledge

Time management

Calm under pressure

Cash handling

Professional conduct

Team player

Job description

Our Craft

Edrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £13.73 per hour - £16,064 per annum
• 22.5 hours per week (Thursday, Friday & Saturday)
• Shift allowance will be paid where applicable when shifts are worked.
• 37 days holiday (pro-rata), plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with 26 weeks' paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The Macallan Food & Beverage Assistant on The Macallan Estate will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will support delivery of an inspiring and exciting brand experience of The Macallan through exceptional presentation of all food and drink related service, across TimeSpirit, The Macallan Bar, and The Macallan Estate. You will help create a world class environment, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Estate.

Make an Impact

• Support delivery of a world-class Macallan brand experience at The Macallan Estate
• Develop strong knowledge of, and passion for, The Macallan
• Maintain exceptional housekeeping and service standards across all Food & Beverage areas
• Deliver outstanding guest service that consistently exceeds expectations
• Ensure all dining and service areas meet health, hygiene, and cleanliness standards
• Follow safe manual handling practices for food and drink supplies
• Set up and maintain Food & Beverage areas to agreed standards
• Ensure full compliance with HACCP and COSHH requirements
• Apply best-practice stock control and rotation

Your Talent and Skills

• Experience with breakfast, lunch, dinner and event service delivery would be favourable
• A positive attitude and a willingness to learn is essential
• Commitment to excellent customer service
• Strong numerical & literacy skills and good communication skillsBasic food hygiene knowledge and understanding
• Basic bar knowledge
• Confident and smart with a mature, professional manner
• Friendly and approachable to all customers and colleagues alike
• Quality driven with high standards of cleanliness and attention to detail
• Strong personal standards of time keeping and a willingness to execute tasks perfectly
• Experience of working shifts - at times you will be required to work an early breakfast and late dinner shift, as well as weekends
• Calm under pressure
• A strong sense of ownership and pride
• Responsible handling of cash and credit card transactions

A Place For Everyone

We're proud of our inclusive culture - where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.