Hospitality Apprentice

Edrington; Craigellachie; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Pension plan

Share Reward scheme

Private medical insurance

Employee assistance program

Product allowance

Staff discount

Maternity leave 26 weeks

Carers leave days

Job summary

The Macallan apprentice at Edrington will work toward and complete SVQ qualifications in Hospitality Services and Retail Skills while rotating through The Macallan Distillery experience teams to deliver world‑class guest experiences.

You will provide dining and bar service to premium guests, maintain cleanliness and food safety standards, and support stock and day‑to‑day operations in a collaborative hospitality team.

Qualifications

• Commitment to excellent customer service.
• Strong numerical and literacy skills.
• Friendly and approachable to customers and colleagues.
• High standards of cleanliness and attention to detail.
• Punctual, reliable and task-focused.
• Ability to work calmly under pressure.
• Strong sense of ownership and pride.
• Responsible handling of cash and card transactions.

Responsibilities

• Deliver exceptional guest experiences at The Macallan Estate and work towards an SVQ in Hospitality Services & Retail Skills.
• Maintain high standards of service, cleanliness, food safety and compliance across all food and beverage operations.
• Provide professional dining and bar service, ensuring products are served to a premium standard.
• Develop strong knowledge of The Macallan brand, products and guest offerings.
• Support stock management, replenishment, ordering and day-to-day operations.
• Collaborate with the hospitality team to create a world-class visitor experience.

Skills

Customer service

Numeracy

Communication

Attention to detail

Time management

Calm under pressure

Ownership

Cash handling

Education

SVQ Hospitality Services SCQF5

SVQ Retail Skills SCQF5

Job description

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

• Salary £13.45 per hour + shift allowance
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Our Blend Of Benefits

• Salary £13.45 per hour + shift allowance
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The Macallan apprentice will work towards and complete a SVQ in Hospitality Services at SCQF level 5 as well as SVQ Retail Skills SCQF level 5, whilst working within The Macallan Distillery experience teams on a rotational basis. Ensuring that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.

Make an Impact

• Deliver exceptional guest experiences at The Macallan Estate while working towards an SVQ in Hospitality Services & Retail Skills.
• Maintain high standards of service, cleanliness, food safety, and compliance across all food and beverage operations.
• Provide professional dining and bar service, ensuring food and drinks are served efficiently and to a premium standard.
• Develop strong knowledge of The Macallan brand, products, menus, and guest offerings.
• Support stock management, replenishment, ordering, and day-to-day operational requirements.
• Work collaboratively as part of the wider hospitality team to create a world-class visitor experience

Closing date: 9th September

Your Talent And Skills

• Commitment to excellent customer service
• Strong numerical & literacy skills and good communication skills
• Friendly and approachable to all customers and colleagues alike
• Quality driven with high standards of cleanliness and attention to detail
• Strong personal standards of time keeping and a willingness to execute tasks perfectly
• Calm under pressure
• A strong sense of ownership and pride
• Responsible handling of cash and credit card transactions

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.