Hospitality and Restaurant manager

Audley Villages; Malvern Hills; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Worklife balance

Competitive salary

Company pension

33 days holiday

Staff discounts

Job summary

Audley Villages is seeking an experienced Hospitality and Restaurant Manager (Operations Manager) to lead the village team and deliver exceptional service to Owners and guests.

You will be the face of the village, ensuring smooth operations, maintaining high standards, and deputising for the General Manager when required. Join a supportive team across Audley Villages’ premium portfolio.

Qualifications

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment.
• Ability to deal with employee relations issues professionally and legally.
• Experience in people management including rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and handle procurement and invoicing processes.

Responsibilities

• Lead and manage the village operations team to ensure high service quality for Audley Owners and external customers.
• Act as the face of the village, building relationships and maximising business opportunities.
• Deputise for the General Manager in their absence and ensure adherence to all procedures and policies.

Skills

F&B management

People management

Rota management

Recruitment

Onboarding

Procurement

Invoicing

Event planning

Budget control

Customer facing

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Mayfield Villages, Elysian Residences and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

The Hospitality and Restaurant Manager, known internally as our Operations Manager is an integral part in the smooth running of Audley villages. You’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.

You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

The Ideal Candidate:

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including Rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project Management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
• Warm, professional and empathetic.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’