Hospitality and Restaurant manager

Audley Villages; Malvern; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday

Discount on food and drinks

Staff accommodation discounts

Learning and development

Employee discounts portal

Healthcare plan

Job summary

Audley Villages in the United Kingdom seeks an Operations Manager to lead the hospitality team across our village, ensuring owners and external customers receive the highest quality of service and experience.

You will be the face of the village operation, acting as host and operator, building relationships and deputising for the General Manager in their absence while ensuring compliance with all village procedures and policies.

Qualifications

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment.
• Experience handling employee relations professionally and legally.
• People management experience including rota management, recruitment, onboarding and staff development.
• Proven ability to manage own Profit & Loss, costs, procurement and invoicing processes.
• Project management experience for event planning and management.
• Hands-on and flexible to cover village needs.
• Warm, professional and empathetic.

Responsibilities

• Lead and manage the team to ensure highest quality of service and experience for owners and external customers.
• Be the face of the village operation, acting as host and operator and building relationships.
• Deputy for the General Manager in their absence and ensure compliance with procedures and policies.

Skills

Food & beverage management

Leisure club management

People management

Rota management

Budgeting / P&L

Event planning

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Mayfield Villages, Elysian Residences and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

The Hospitality and Restaurant Manager, known internally as our Operations Manager is an integral part in the smooth running of Audley villages. You’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.

You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

The Ideal Candidate:

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including Rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project Management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
• Warm, professional and empathetic.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’