Waiter / Waitress

Audley Villages; Romsey; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Work-life balance

Competitive salary

Company pension (5% company contrib)

28 days holiday (incl. bank holidays)

50% discount on food & drinks

Staff guest suites nationwide

Learning & development opportunities

Employee discount portal access

Healthcare cash plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is seeking a Waiter/Waitress to deliver the highest quality service for Audley Owners and external guests in our restaurant and bistro. You will create a warm welcome, manage reservations, seat guests, and guide them through the menu with a view to excellent guest experience.

Join a luxury village environment and contribute to seamless service across dining spaces, guest suites, and events. The role emphasizes team collaboration, flexibility in shifts, and a strong customer-focus

Qualifications

• Experience in hospitality and handling cash.
• Pride in work with a can-do attitude and organised approach.
• Excellent communication skills and customer-focused mindset.
• Self-motivated and driven by high standards and sales opportunities.

Responsibilities

• Take reservations and seat guests, advise on the menu and serve.
• Promote the village and its luxury spa to guests.
• Assist with guest suites, respond to owners’ enquiries, and maintain stock levels.
• Set up for special events and ensure venues are clean and welcoming.
• Provide warm, professional service to external customers and Audley Owners.

Skills

Hospitality experience

Cash handling

Communication

Customer service

Sales opportunities

Flexibility

Tools

POS system

Job description

The Restaurant is set within our Audley Retirement village, the village has its own health club, library, fine dining restaurant, bar and luxury suites. Audley villages comprises of owners, who permanently reside on site within their own private homes but also hosts external customers. From the simple to the finest cuisine, beautiful settings in heritage buildings and, of course, the very best people. As a growing luxury brand, we're serious about investing in our people's training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.

The Role

The Restaurant is set within our Audley Retirement village, the village has its own health club, library, fine dining restaurant, bar and luxury suites. Audley villages comprises of owners, who permanently reside on site within their own private homes but also hosts external customers. From the simple to the finest cuisine, beautiful settings in heritage buildings and, of course, the very best people. As a growing luxury brand, we're serious about investing in our people's training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.

As our Waiter / Waitress you'll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the exceptional food and surroundings at our restaurant and bistro will get a warm welcome and a smooth, seamless service.

Whether you're taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you'll deliver an exceptional service. You'll also help service our guest suites, answer owners' enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.

The Ideal Candidate

• Previous experience in hospitality and handling cash (preferably).
• Taking pride in everything you do is an essential quality for this role.
• A 'can do' attitude and an organised approach that ensures things get done.
• Excellent communication skills.
• Self-motivated and driven by standards and sales opportunities.Eager to learn and develop.
• Hands on and flexible approach to daily duties and shift patterns.
• Warm, professional and empathetic, as well as smartly turned out.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more ...

Audley Villages are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also 'DE&I policy/statement'