Waiter / Waitress

Audley Villages; Ilkley; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Staff discount 50%

Company pension 5%

Guest suites staff rates

Learning & development

Employee discount portal

Healthcare cash plan

Refer a friend bonus

Uniform provided

Job summary

Audley Villages in Ilkley requires a wait staff member to deliver warm, attentive service in our luxury restaurant and bistro within the retirement village. You will take reservations, seat guests, advise on menus and ensure a smooth dining experience for owners and external guests.

This role offers a competitive salary and benefits including a pension, generous holiday, staff discounts, development opportunities, and uniform provision as part of a growing luxury brand.

Qualifications

• Experience in hospitality and handling cash is preferred.
• Demonstrates pride in work and high standards.
• Can-do attitude with organised approach to daily duties.
• Excellent communication skills and eager to learn.

Responsibilities

• Take reservations and seat guests, advising on menu selections.
• Serve tea, meals and beverages, and assist with service at events.
• Promote the village and spa to guests and owners.
• Support guests in the suites, answer enquiries, and ensure cleanliness.
• Monitor stock levels and assist with setup for special occasions.

Skills

Customer service

Cash handling

Communication

Sales opportunities

Organised

Self-motivated

Flexible

Professional appearance

Job description

The Role

The Restaurant is set within our Audley Retirement village, the village has its own health club, library, fine dining restaurant, bar and luxury suites. Audley villages comprises of owners, who permanently reside on site within their own private homes but also hosts external customers. From the simple to the finest cuisine, beautiful settings in heritage buildings and, of course, the very best people. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.

As our Waiter / Waitress you’ll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the exceptional food and surroundings at our restaurant and bistro will get a warm welcome and a smooth, seamless service.

Whether you’re taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.

The Ideal Candidate:

• Previous experience in hospitality and handling cash (preferably).
• Taking pride in everything you do is an essential quality for this role.
• A ‘can do’ attitude and an organised approach that ensures things get done.
• Excellent communication skills.
• Self-motivated and driven by standards and sales opportunities.
• Eager to learn and develop.
• Hands on and flexible approach to daily duties and shift patterns.
• Warm, professional and empathetic, as well as smartly turned out.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more...

Audley Villages are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’

AV_CHP