Receptionist

Audley Villages; Royal Tunbridge Wells; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Work life balance

Competitive salary

Company pension (5%)

28 days holiday

Staff discounts

Guest suites at staff rates

Learning & development

Employee discount portal

Healthcare Cashback Plan

Refer a friend bonus

Uniform provided

Job summary

Audley Villages in the United Kingdom is seeking a friendly receptionist to deliver the highest quality service to residents and guests. The role is customer‑centred, warm, and efficient, with regular communication across colleagues and owners.

You will handle reservations and enquiries, help resolve issues, and assist in planning hospitality events at the village. The position supports work‑life balance and offers benefits and development opportunities.

Qualifications

• Experience in taking reservations and handling enquiries in a courteous and friendly manner.
• Ability to effectively manage and help resolve complaints or issues.
• Flexible approach to daily duties and shift patterns.
• Hands-on, warm, professional and empathetic communication.
• Good working knowledge of the local area and facilities available offsite.

Responsibilities

• Take reservations and handle enquiries courteously.
• Resolve complaints or issues promptly.
• Delegate duties to junior colleagues and support development.
• Be aware of events planned and advise customers accordingly.

Skills

Reservations experience

Customer service

Complaint handling

Team delegation

Event coordination

Local knowledge

Flexibility

Punctuality

Empathy

Job description

This is a part-time, 18-hour-per-week contract covering 3 days, including weekdays and weekends.

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate:

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’