Hospital Switchboard & Receptionist - On-Call & Emergencies

The Methodist Church in Britain; West Midlands; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Annual discretionary bonus

Automatic pension enrolment with 5%

Car lease scheme

Home and electronics scheme

Discounted leisure, travel and retail

Cycle to work scheme

24/7, 365-day Employee Assistance Prog

Full training provided

Job summary

SWFT Clinical Services Ltd. seeks a telephonist/receptionist on a zero-hours basis to be the first point of contact for patients, visitors and staff on the hospital switchboard.

The role involves routing calls, handling enquiries, and supporting emergency procedures, with supervised and unsupervised periods from 5pm on weekdays, weekends, and some bank holidays. Working within the NHS framework, you will operate the Lorenzo system, manage on-call rotas, and liaise with Estates, security and

Qualifications

• Level 3 education or equivalent experience
• Communications and customer relations skills

Responsibilities

• Receive and redirect telephone calls to the appropriate departments
• Act as first point of contact for patients, visitors and staff, including reception enquiries and directions
• Monitor emergency numbers and alarm panels, escalating issues as needed
• Support emergency procedures for fire, cardiac arrest, maternity and major emergencies
• Operate the hospital bleep system, including daily tests, faults and battery issue
• Maintain on-call rotas and on-call phone numbers, and programme on-call phones
• Handle non-emergency transport requests and patient transfer and discharge calls via the logistics provider
• Liaise with Estates, security, porters and out-of-hours staff on maintenance and alarm issues
• Issue locum packs, ID badges, accommodation keys and temporary ID cards, and keep key records
• Handle out-of-hours access requests via intercom and contractor calls
• Use the Lorenzo patient administration system to locate patients and assist with enquiries
• Test emergency red phones and support testing of alarms and systems with Estates

Skills

Verbal communication

Organisational skills

Confidentiality

Data entry

Teamwork

Education

Level 3 education or equivalent experience

Tools

Lorenzo patient administration system

Job description

SWFT Clinical Services Ltd. seeks a telephonist/receptionist on a zero-hours basis to be the first point of contact for patients, visitors and staff on the hospital switchboard.

The role involves routing calls, handling enquiries, and supporting emergency procedures, with supervised and unsupervised periods from 5pm on weekdays, weekends, and some bank holidays. Working within the NHS framework, you will operate the Lorenzo system, manage on-call rotas, and liaise with Estates, security and