Flexible 24/7 Hospital Switchboard Operator – Critical Calls

The Methodist Church in Britain; Birtley; Sur place; GBP 12 000 - 15 000; Temps partiel

Avantages offerts par ce poste

Development opportunities

Flexible working

Focus on wellbeing

Résumé du poste

The Princess Alexandra Hospital NHS Trust is recruiting three Switchboard Operator to join the 24-hour switchboard serving The Princess Alexandra, St Margarets and Herts & Essex hospitals. Each role is 30 hours per week on rotating early, late and night shifts, providing first-class telephone and reception support and handling emergency 2222 calls.

Ideal candidates will have GCSE maths and English and prior telephonist or receptionist experience in a busy organisation, with the ability to stay

Qualifications

• GCSEs or equivalent, including maths and English.
• Experience as a telephonist or receptionist in a medium to large organisation.
• Experience of a busy switchboard and reception area.

Responsabilités

• Handle internal and external calls professionally, including complex, distressing or prolonged calls.
• Manage emergency 2222 calls.
• Monitor hospital alarm systems, including fire and medical gas alarms, and act in line with local policy.
• Respond to emergency alerts such as cardiac arrest, trauma and fire calls.
• Liaise with Security, Portering and Estates during incidents and disturbances.
• Undertake reception duties, including signing keys in and out and answering enquiries.
• Arrange taxi bookings.
• Support the Major Incident Policy, liaising with senior management, ambulance, police and other agencies.
• Maintain daily management, departmental and medical on-call rotas and contact on-call staff by Alertive or telephone.
• Complete weekly Alertive test calls and relay messages to external pager holders via the Flare paging system.
• Keep the switchboard directory accurate and up to date.
• Maintain mandatory training in line with Trust requirements.

Connaissances

Excellent communication

Good listening

Calm under pressure

Formation

GCSE Maths and English

Description du poste

The Princess Alexandra Hospital NHS Trust is recruiting three Switchboard Operator to join the 24-hour switchboard serving The Princess Alexandra, St Margarets and Herts & Essex hospitals. Each role is 30 hours per week on rotating early, late and night shifts, providing first-class telephone and reception support and handling emergency 2222 calls.

Ideal candidates will have GCSE maths and English and prior telephonist or receptionist experience in a busy organisation, with the ability to stay