Hospital Switchboard Operator — Part-Time, 24/7 Hub

The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury

Sur place

GBP 23 000 - 28 000

Temps partiel

Il y a 4 jours

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Résumé du poste

The Shrewsbury and Telford Hospital NHS Trust is recruiting for a part-time Switchboard role at Royal Shrewsbury Hospital in Shrewsbury. The post is 30 hours per week with an alternating weekend early/late rotation. Salary is £25,272 per annum pro rata.

The successful candidate will handle emergency calls, operate the Net call system, manage bleeps, and respond to public and professional enquiries, working within a 24/7 rota and a busy NHS environment.

Qualifications

Switchboard experience required.
Working knowledge of Mitel System.
Working knowledge of Stanley Blick paging system.
Knowledge of medical terminology.

Responsabilités

General call taking dealing with Emergency calls Rota watch relating to on call staff Swiss phone paging system.
To operate a Net call telephone system without supervision.
To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
General call taking dealing with Emergency calls Rota watch relating to on call staff Swiss Phone paging system.
To take part in a rota system, covering 24-hours, 7 days per week.
To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.