Switchboard Team Lead — NHS Communications & Operations

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Switchboard Team Leader role at The Shrewsbury and Telford Hospital NHS Trust oversees the day-to-day operation of the switchboard, ensuring calls are handled quickly, politely and safely with accurate information. You will support staff rotas, provide training, and maintain telephony systems and data accuracy to support high-quality patient and colleague interactions.

As deputy to the Switchboard Manager, you will contribute to digital projects across the Trust and help drive service

Responsibilities

• Lead the daily operations of the hospital switchboard team to ensure smooth, efficient communications.
• Coordinate rotas, training, and support for switchboard staff to maintain service quality.
• Oversight of telephony systems and databases; ensure data quality and timely transfer of information.
• Act as deputy for the Switchboard Manager and support digital projects across the Trust.

Job description

The Switchboard Team Leader role at The Shrewsbury and Telford Hospital NHS Trust oversees the day-to-day operation of the switchboard, ensuring calls are handled quickly, politely and safely with accurate information. You will support staff rotas, provide training, and maintain telephony systems and data accuracy to support high-quality patient and colleague interactions.

As deputy to the Switchboard Manager, you will contribute to digital projects across the Trust and help drive service