24/7 Hospital Switchboard Operator: Calm, Under Pressure

Shrewsbury and Telford Hospital NHS Trust

Shrewsbury

On-site

GBP 21,000 - 29,000

Full time

7 days ago

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Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an experienced Switchboard professional to join the 24/7 hub. The role involves handling emergency calls, operating net call telephone and paging systems, and supporting urgent inquiries from staff and external organisations.

You will participate in a 24/7 rota and respond to critical incidents with composure. The ideal candidate will be able to stay calm under pressure, deliver outstanding patient care, and uphold the trust's values of

Responsibilities

General call taking dealing with Emergency calls Rota watch relating to on call staff Swiss phone paging system.
To operate a Net call telephone system without supervision.
To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
General call taking dealing with Emergency calls Rota watch relating to on call staff Swiss Phone paging system.
To take part in a rota system, covering 24-hours, 7 days per week.
To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.