Hospital Patient Meals Lead & Service Coach

Sodexo; Colchester; Vor Ort; GBP 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Mental health resources

Employee Assistance Programme

Free health & wellbeing app

Competitive pay

Zusammenfassung

Sodexo is recruiting a Patient Meals Facilities Coordinator based at Colchester Hospital. You’ll lead the on-site team to deliver high-quality services, building strong relationships with hospital staff and clients while monitoring KPIs to continually improve patient and visitor experiences.

You will manage budgets and costs, champion safety and food hygiene standards, and develop colleagues through coaching and training in a fast-paced healthcare setting.

Qualifikationen

• Proven experience of leading, supporting and developing a team, ideally in a fast-paced service, hospitality, facilities or healthcare environment.
• Strong communication and relationship-building skills, with the confidence to work with colleagues, clients and customers at all levels.
• A proactive, positive and solutions-focused approach, with the ability to make decisions and respond calmly to changing priorities.
• Good understanding of budgets, costs, KPIs and performance, with the ability to balance commercial goals with excellent service.

Aufgaben

• Lead and support the on-site team to deliver high-quality services that meet client, patient and customer expectations.
• Build strong relationships with the hospital, client and internal teams, acting as a trusted and visible point of contact.
• Monitor service standards, customer feedback and KPIs, taking action to continually improve the experience for patients, visitors and colleagues.
• Take ownership of budgets, costs and financial performance, identifying opportunities to improve efficiency and grow services.
• Champion health, safety, food hygiene and company standards, ensuring the team works safely and consistently in a healthcare environment.
• Coach, develop and motivate colleagues through effective communication, training and day-to-day leadership, creating a positive and inclusive team culture.
• Be proactive and hands-on, supporting events, service improvements and operational challenges while ensuring the site runs smoothly every day.

Kenntnisse

Team leadership

Communication

Budget management

IT literacy

Multi-tasking

Problem solving

Ausbildung

Food Hygiene Level 2

IOSH qualification

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Sodexo is recruiting a Patient Meals Facilities Coordinator based at Colchester Hospital. You’ll lead the on-site team to deliver high-quality services, building strong relationships with hospital staff and clients while monitoring KPIs to continually improve patient and visitor experiences.

You will manage budgets and costs, champion safety and food hygiene standards, and develop colleagues through coaching and training in a fast-paced healthcare setting.