Hospital Operations Manager

Nurse Seekers; Oxford; On-site; GBP 55,000 - 75,000; Full time

Job summary

Nurse Seekers is seeking an experienced Hospital Operations Manager to oversee the day-to-day non-clinical operations of a hospital in Oxford. You will work closely with the CEO, clinical teams and senior management to drive continuous improvement and ensure excellent patient experience.

The role includes line management responsibilities, participation in the on-call rota and occasional out-of-hours visits, with a focus on operational performance and service delivery.

Qualifications

• Proven experience in an operational management role, preferably in healthcare.
• Strong customer service and people management skills.
• Experience with admissions, capacity or occupancy management.
• Knowledge of CQC requirements, health and safety, and compliance.
• Experience supporting HR processes and managing change.
• Excellent communication, organisation and problem-solving skills.
• Commercial mindset with ability to prioritise competing demands.

Responsibilities

• Oversee daily non-clinical hospital operations, including reception and front-of-house.
• Lead admissions planning, patient flow and bed occupancy management.
• Promote excellent patient, family and visitor experience.
• Manage operations staff including recruitment, training and performance.
• Oversee health and safety, risk management and business continuity.
• Identify and implement service improvements and operational efficiencies.
• Monitor performance and provide operational reports to support planning.
• Build relationships with clinical teams, consultants, staff and external stakeholders.

Skills

Operational leadership

Healthcare setting

People management

Admissions management

H&S compliance

HR processes

Change management

Communication planning

Commercial mindset

Prioritisation

Education

Healthcare/management qualification or equivalent

Job description

Hospital Operations Manager – Oxford

Nurse Seekers is seeking an experienced Operations Manager to join a hospital team.

The Role

This is an excellent opportunity for a proactive, commercially aware Operations Manager to oversee the day-to-day non-clinical operations of a hospital.You will play a key role in ensuring excellent patient experience, efficient service delivery and effective operational performance.

Working closely with the CEO, clinical teams and senior management, you will lead operational services, support service development and drive continuous improvement across the hospital.

The role includes direct line management responsibilities, participation in the senior management on-call rota and occasional out-of-hours visits.

Key Responsibilities

• Oversee daily non-clinical hospital operations, including reception and front-of-house services.
• Lead admissions planning, patient flow, bed capacity and occupancy management.
• Promote excellent patient, family and visitor experience.
• Manage and support operational staff, including recruitment, training and performance management.
• Oversee health and safety, risk management and business continuity in collaboration with relevant colleagues.
• Identify and implement service improvements, operational efficiencies and change initiatives.
• Monitor performance, provide operational reports and support strategic planning.
• Build effective relationships with clinical teams, consultants, staff and external stakeholders.

Skills and Experience

• Proven experience in an operational management role, ideally within healthcare, a hospital or social care setting.
• Strong customer service and people management skills.
• Experience of admissions, capacity or occupancy management.
• Knowledge of CQC requirements, health and safety and operational compliance.
• Experience supporting HR processes and managing operational change.
• Excellent communication, organisation and problem-solving skills.
• A commercially minded, solutions-focused approach with the ability to manage competing priorities.
• A relevant management or healthcare qualification, or equivalent experience, is desirable.